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Knowledge Base Lobby : uShop Support Conference : Problems with trying to Place Orders
Jul-17-18 07:28 AM EST
Original Message
Author ronharter on 12-15-2000 at 14:13 (EST)
Has anyone had a problem with the customer not being able to type anything in on the Order Page?

I have had one customer say that when he gets to the page to type in the billing and shipping information it won't let him type anything in the blank fields. He say he had placed orders with us before I upgraded from 3.15 to 3.3. He is using AOL 5.0.
I have tried it on two different systems here using AOL 5.0 and 6.0 and with IE 5.5 and Netscape4.76 but I can't duplicate the problem.

He states that it does the same thing on both sites that I run, and


Table Of Contents
  RE: Ushop3.3 Bill Weiner, 2000-12-15 15:27:19 (1)
  Same Problem Chris Guth, 2001-04-04 19:37:09 (2)
            RE: Same Problem Bill Weiner, 2001-04-05 21:16:54 (3)

Messages In This Discussion
         1. RE: Ushop3.3
        Author Bill Weiner on 12-15-2000 at 15:27 (EST)
No, we haven't had any other reports like that...nor have seen any similar problems. He is using AOL 5.0... and I guess on a Windows machine?

The only thing I could suggest is maybe turning the new $remember_customer feature off (by setting the $remember_customer variable at the top of the "" file to "NO") ... and see if that makes a difference.

But really, I can't imagine why his browser would be having a problem... because once the order form is displayed, all the order form fields are just standard HTML form fields.
         2. Same Problem
        Author Chris Guth on 04-04-2001 at 19:37 (EST)
I am experiancing the same problem, some customers get to the customer info page and can't enter their info, or when they hit continue either nothing happens or they get page not found error, I hear from different people every now and then. I know ushop works becouse I get orders throughout the day. They all use different browsers and platforms. I have not been able to duplicate the problem, I had these problems before upgrading to 3.3.
Please advise
                 3. RE: Same Problem
                Author Bill Weiner on 04-05-2001 at 21:16 (EST)
Due to your comment about sometimes getting a "Page Not Found Error"... that actually sounds like you may be experiencing a slightly different problem. Not being able to duplicate the problem will make it difficult to resolve ... but if you like, give me the URL and I'll check your configuration/HTML. Maybe I'll be able to spot something.

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