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Order reader is NOT working - HELP!

Knowledge Base Lobby : uShop Support Conference : General Questions
Aug-17-18 01:43 PM EST
Original Message
Order reader is NOT working - HELP!
Author William A. Corbett on 05-30-2001 at 15:32 (EST)
The order reader is not working. Never has been reliable. If I go through and place an order myself, it appears to work.
If I get an order from an outside source, it says "There are no orders files to delete" on the

I can send a test email from the diagnostics page OK...The diagnostics find nothing wrong. This has to work! It's not very professional to call a customer and ask them what they ordered. I get the CC confirmation from linkpt ok...but no detail order info.

Data Directory = OK
Sendmail = Path OK
General Settings = OK
Affiliate Info = Does Not Exist
Affiliate Log File = Does Not Exist
Customer Log File = OK
Inventory Log File = OK
Coupon Data File = Does Not Exist

This is from


Table Of Contents
  Order reader is NOT working - MORE William A. Corbett, 2001-05-30 16:03:16 (1)
            RE: Order reader is NOT working - MORE Bill Weiner, 2001-05-30 23:04:40 (2)

Messages In This Discussion
         1. Order reader is NOT working - MORE
        Author William A. Corbett on 05-30-2001 at 16:03 (EST)
Cancel doesn't even work when I enter the order.

I really need some help with this. I can write my own shopping cart, and I will if I have to, but I really don't have time and I've got yours!!
                 2. RE: Order reader is NOT working - MORE
                Author Bill Weiner on 05-30-2001 at 23:04 (EST)
Since you mention that the order files are not be created in your "data" directory... that means that your path to your "data" directory is incorrect. I would suggest using the full directory path when specifying configuration question #5 at the top of the script (the $data_directory).

Note: When I say "full directory path" I do not mean a URL beginning with "http" or "https". I mean an actual directory path such as:

$data_directory = "/www/youraccount/cgi-bin/data/";

Of course this path will be different on your server, so if you do not know how to access your directories via full directory paths, ask your web hosting provider.

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