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multiple order confirmations sent

Knowledge Base Lobby : uShop Support Conference : Problems with trying to Place Orders
Jul-20-18 08:16 AM EST
Original Message
multiple order confirmations sent
Author John Benton on 08-26-2001 at 22:37 (EST)
A customer placed and order on Wednesday, August 22, 2001. Since then she has received approximately 50 order confirmation e-mails all of which are identical including having the same order number on them. I do not believe she has simply hit the "CONTINUE" button repeatedly because we received only one copy of her order.

I suspect that her ISP is the problem, but can you think of any way to check to see if the script could be sending these repeated confirmation messages? Is there a test I could run, a counter I could could add to the code, or anything sneaky I can do to see if the problem is on my end? Is this a known problem you have seen before?

John Benton

Table Of Contents
  Re: multiple order confirmations sent Joseph Pishgar, 2001-08-27 12:20:39 (1)

Messages In This Discussion
         1. Re: multiple order confirmations sent
        Author Joseph Pishgar on 08-27-2001 at 12:20 (EST)
Hello John,

A few things to just check-
1) Run a diagnostic.
2) Run the e-mail test.
3) Place a test order yourself.

If everything turns out okay, then its definitely her ISP's mail server. She or her ISP could have a virus that would be responsible for the repeat e-mails.

Hope this helps.

Joseph Pishgar

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