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Forum: ushp_general_purpose
Thread Number: 365
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Original Message
"Order Declined"

Posted by M Ulm [monteulm@hotmail.com] on at 12:17 PM
I have had two orders in the last two days that Linkpoint approved then it was declined by ushop I think. I get emails saying "Order number given must be unique."

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Messages in this discussion
"Order Declined"
Posted by M Ulm [monteulm@hotmail.com] on at 06:04 PM
Hi over the weekend I got more of these declines.
The last Order Declined I got this appoval first:
Approval Code: Y:0154920d4da73f00:YYYX:MPL3IA3NU 0804A 81:

Then i got this Declined
Approval Code: N:CC-4023: Order number given must be unique.

The order number was 08042002-001543180

Is there a delay on the jump back to ushop from linkpoint?

"Order Declined"
Posted by M Ulm [monteulm@hotmail.com] on at 07:57 PM
I looked thur my data directory and noticed that I had a couple of tmp files with the same number as other tmp files except it had a 2 at the end. the random number in all but 2 files had 9 places but on these 2 it had 10 places. One set of these was one customer with both files. The other set was made up of the customer from the first set and a totally different customer.

"RE: Order Declined"
Posted by Bill Weiner on at 05:32 AM
There are a couple possiblities for those occurances:

POSSIBILITY 1: The customer (honestly) filled out the uShop Order Forms - Clicked on the LinkPoint Credit Card Payment Button - Filled in their payment information and submitted it - And then tried to abort/change something by just going BACK to the uShop Order Form and then FORWARD again to the LinkPoint payment screen.

POSSIBILITY 2: The customer (dishonestly) was trying to validate stolen credit card numbers and was trying (unsuccessfully) to press BACK/FORWARD to get new order numbers.

I would recommend being careful to verify that the orders were valid/honest.

And if necessary, you should be able to get any missing customer data from any .tmp files that were left on your server.

".tmp files"
Posted by 1liter [sales@blackchips.com] on at 09:38 PM
Ver2 user, just got Ver3.6 and I just wanted to know what is .tmp and how can I view it

"RE: .tmp files"
Posted by Bill Weiner on at 06:48 AM
When uShop is being used with an online payment processing gateway such as LinkPoint and/or Authorize.Net, temporary files (files ending with the file extension ".tmp") are temporarily created before passing control to the payment gateway... and deleted after the payment gateway collects/validates the customer's payment information. Those ".tmp" files will not be deleted if the payment gateway times-out and/or the customer does not complete the order on the payment gateway.

You can manually view any ".tmp" files by FTPing to your server and looking in uShop's "data" directory.