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Software Support Policy

IMPORTANT POLICY CHANGE EFFECTIVE AUGUST 1, 2003

Microburst Technologies, Inc., provides free technical support for 90 days after purchase date. After 90 days, technical support can be purchased through our online store at this link: Purchase Technical Support After 90 Days

Support is only available for questions concerning our software products. Microburst does not provide assistance for configuring server hardware, installing Perl or using IIS Manager, nor working with a customer's ISP to resolve an ISP platform compatibility problem or to change file permissions.

Find the Help You Need Yourself!

  1. check product reference sites

  2. read online product documentation

  3. search the online knowledge base

If You Still Need Help - Licensed Users

Before contacting us, be sure to have your license number available. You will be asked for it.

  1. Licensed users who have purchased in the last 90-days can submit a Free Support Request

  2. Licensed users who have purchased in the last 90-days can call 321.639.7377 Mon-Fri 9:00am-3:00pm (U.S. EST)

  3. Licensed users who have not purchased within the last 90-days must purchase technical support.

If You Still Need Help - Trial Version Users

  1. If you can't find your answer in the online knowledge base, you may e-mail your trial version questions to questions@uburst.com.

General E-Mail to support@uburst.com

Microburst will no longer answer licensed user support questions e-mailed directly to our Technical Support Team. Please use the appropriate Support Request form:

  1. Licensed users who have purchased in the last 90-days can submit a Free Support Request

  2. Licensed users who have not purchased within the last 90-days must purchase technical support.

Assisted Support Response Time

The Microburst Support Team will attempt to answer all officially submitted support requests (free and pre-paid) within 1 business day (Mon-Fri).

If you have any questions about Microburst's support policy, please e-mail info@uburst.com

© 2003 Microburst Technologies, Inc.