|Problems with Orders|
|Problems with Orders|
Author Mark on 06-02-2003 at 17:05 (EST)
|I’m having a problem with a form being displayed in Internet Explorer. From my “Placing your Order” page, I activate the “Begin the Order Process. If my browser is IE the display_cart2.html form is called. Up to that time everything is OK, as I get the “Please wait… screen momentarily, and then the page displaying my order is displayed. The problem comes in when and if I click on the “<|
Does the BrowserType have anything to do with this? Because I had modified the display_cart2.html form I thought I had caused the problem, so I tried to ensure that both forms, display_cart and display_cart2 were identical, but I still got the same results Any suggestions?
if (navigator.appName == "Microsoft Internet Explorer")
|Messages In This Discussion|
| 1. RE: Problems with Orders|
Author Bill Weiner on 06-03-2003 at 05:51 (EST)
|It looks like part of your posting didn't show up properly. You were saying that "The problem comes in when and if you click on the ??" Is that the "continue" button you are referring to? And what is the exact error you are seeing?|
Here are some suggestions/things to check that will help:
1) Most likely if the "Please Wait..." goes away and the shopping cart is displayed on the "display_cart" page, then you are not looking at a browser problem. To confirm this, you can always try a test order on our demo site (http://www.uburst.com/uShop/demo/index.html) ... as we know that demo is configured properly and will work with all supported browsers.
2) If you are seeing an error after pressing the "Continue" button "display_cart" page, the error is usually due to one of two things:
- 1. You get a "Not Found" error because the URL of your uShop CGI script was not properly specified in the "script_url" parameter of your uShopOrderButton applet.
- 2. You get a "Server Error" because of a configuration problem with your uShop CGI script.
So make sure that you properly installed the uShop CGI script... and that you can successfully login to the uShop Control Panel and configure the General Settings.... And make sure that the "script_url" of your uShopOrderButton applet properly points to the URL of your installed uShop CGI script.
| 2. Problems with Orders|
Author Mark on 06-03-2003 at 07:59 (EST)
It's the Back button that I'm having a problem with. The continue button works fine and I can process the orders....all of that is fine. It is ONLY when I clikd the BACK button that takes me back to the Please wait page then continues on to the order again. It wonlt take me back to the Begin the Order Process. However, when I use the BACK button with Netscape or MSN I don't have that problem.
| 3. RE: Problems with Orders|
Author Bill Weiner on 06-04-2003 at 06:51 (EST)
|Ahh, I see.|
Due to formatting problems in this forum, I can't POST the exact HTML in this forum, but you can see exactly how we do it on the "Place Order" page of our online Demo:
Specifically, look at the "Place Order" page:
Note these 3 changes that handle setting the browser type:
STEP 1: On the BODY line of the HTML page, add the following "onLoad" call:
STEP 2: Somewhere on the HTML page (typically near the bottom) add the "CheckBrowserType()" function... as shown on the example page.
STEP 3: Also on the HTML page (again typically near the bottom) add the uShopJSI applet... as shown on the example page.
These three changes will ensure that the "Browser Type" is properly detected and thus make sure that "Back" button works for all browsers.
| 4. Problems with Orders|
Author Mark on 06-04-2003 at 14:46 (EST)
Thank you for your assistance. I figured it had to do with the browser types, but couldn't figure out how to correct this problem. Thanks again.