|  | URGENT PLEASE - SUDDEN PROBLEM - Orders not registering
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| Original Message | URGENT PLEASE - SUDDEN PROBLEM - Orders not registering
Author Mike G. on 12-16-2002 at 14:26 (EST) | We've been using uShop very successfuly for the past year and a half but today soemhting very strange has gobe wrong.
We received an order which was confirmed by email. Then when I went to retrieve the details of the order through the order reader, I saw that one order was rthere waiting to be retrieved, but when I tried to read it, it shopwed only a blank form that I have cut and paste below:
ORDER NUMBER :
Date :
BILLING INFORMATION
SHIPPING INFORMATION
Shipping Method:
ADDITIONAL COMMENTS
/
Payment Method: UNKNOWN
======================end of cut and paste===========================
Please help. Nothing has changed with any scripts, and now we have this sudden problem.
Thanks for any help.
Mike
(I did a Diagnostics Test and everything reports to be fine.)
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| | Messages In This Discussion |
1. RE: URGENT PLEASE - SUDDEN PROBLEM - Orders not registering
Author Bill Weiner on 12-17-2002 at 06:39 (EST) | | Is the problem occurring with every order? If so, give me the URL and I will check it out.
Otherwise, if you send the exact ".order" file to us at "support@uburst.com", we should be able to tell exactly what happened.
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