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Knowledge Base Lobby : uStorekeeper Support Conference : Configuration Questions
Dec-12-17 09:02 AM EST
Original Message
email notification
Author alecia on 03-13-2003 at 14:31 (EST)
I do not receive an email notification either when an order is placed or when the customer marks the order as contact me. I have indicated in the general settings both a primary and two secondary email addresses. The diagnostic test does send an email message.

Any suggestions are greatly appreciated.

alecia
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  email notification Microburst Support Team, 2003-03-14 06:29:23 (1)

Messages In This Discussion
         1. email notification
        Author Microburst Support Team on 03-14-2003 at 06:29 (EST)
The diagnostic test only sends an e-mail to your primary address only, that is why you don't get the e-mail at your secondary e-mail addresses when you run the test.

Now the difference between the diagnostic test and your actual store functionality depends on whether you are using a payment gateway or not - and if you are, whether you are getting a successful response back from that gateway.

If we could take a look at your settings perhaps we will be able to determine what the problem is.

We have received your support request and will e-mail you with further instructions.
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© 2003 Microburst Technologies, Inc.