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Help please!!! - tax being applied outside Florida

Knowledge Base Lobby : uShop Support Conference : Tax, Shipping, and Handling Questions
Dec-16-17 09:36 AM EST
Original Message
Help please!!! - tax being applied outside Florida
Author heather on 03-15-2001 at 10:27 (EST)
Hello, The first order we got upon cart launch was charged tax, but was *not* shipping to FL. Why? Please tell me how do I fix the tax settings?

Here's a URL to a page:
http://www.smmonline.com/c_moveins.htm

Tax Settings

Default Tax Rate: 0.0%
Tax Table (States): THIS IS BLANK
Tax Table (Countries): THIS IS BLANK
Tax Menu Rates: 6.0%,6.5%,6.75%,7.0%,7.5%
Tax Menu Table: FL
Tax Shipping Charge: Yes
Base Tax On: Shipping Address

Thanks so much for your response!
E-MAIL AUTHOR | TABLE OF CONTENTS

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  Clairication - Help please!!! - tax being applied outside Florida" heather, 2001-03-15 11:16:57 (1)
            RE: Clairication - Help please!!! - tax being applied outside Florida Bill Weiner, 2001-03-15 12:40:01 (2)
                 tax being applied outside FL Heather, 2001-03-15 12:49:46 (3)
                      "tax being applied outside FL" Heather, 2001-03-15 13:14:04 (4)
                           0.0% didn't work Heather, 2001-03-15 14:10:24 (5)
                                RE: 0.0% didn't work Bill Weiner, 2001-03-16 07:08:43 (6)
                                     0.0% didn't work Heather, 2001-03-16 23:50:40 (7)
                                          RE: 0.0% didn't work Bill Weiner, 2001-03-18 22:12:36 (8)

Messages In This Discussion
         1. Clairication - Help please!!! - tax being applied outside Florida"
        Author heather on 03-15-2001 at 11:16 (EST)
This is just a clarification... "NO" tax should be charged unless it is shipped to Florida. If it is a FL order, then I need to use a table as defined below. So, how would I fix the tax settings? It is taxing 6% for everything. I am using the very latest version for 2 licenses.


>Here's a URL to a page: http://www.smmonline.com/c_moveins.htm
>
>Tax Settings Default Tax Rate:
> 0.0% Tax Table (States):
> THIS IS BLANK Tax Table
>(Countries): THIS IS BLANK Tax
>Menu Rates: 6.0%,6.5%,6.75%,7.0%,7.5% Tax Menu Table:
> FL Tax Shipping Charge:
> Yes Base Tax On:
>Shipping Address
>Thanks so much for your response!


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                 2. RE: Clairication - Help please!!! - tax being applied outside Florida
                Author Bill Weiner on 03-15-2001 at 12:40 (EST)
When using the Tax Menu, the first value listed in the "Tax Menu Rates" is considered to be the default value. So try changing your setting to:

Tax Menu Rates: 0.0%,6.0%,6.5%,6.75%,7.0%,7.5%
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                         3. tax being applied outside FL
                        Author Heather on 03-15-2001 at 12:49 (EST)
Thanks for your suggestion. *How* can I put in the word "select" ?

(I'm asking before the client asks. Most likely they won't want FL customers to have the option of 0.0%)
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                                 4. "tax being applied outside FL"
                                Author Heather on 03-15-2001 at 13:14 (EST)
Here's where I'm confused...

According to the user guide (below), the default tax rate of 0.0% should apply to all states *except* FL. If the drop down field value = FL, *then* the table is applied. I could swear this worked properly before I upgraded to this version last week:
http://www.uburst.com/uShop/updates.html

***excerpt from user guide***
This parameter allows you to specify specific states and/or countries that don't go by the default tax rate. Typically this parameter would be used by in correlation with a Tax Menu Rates parameter described above.

As an example, suppose you want to charge a default tax rate of "0.0%" for everyone except for customers from Florida. To do this, you would set the "Default Tax Rate" (see above) to "0.0%" and you would set this "Tax Menu Table" parameter to "FL,FLORIDA". On your order form, you could put a note that "Customers from Florida must select the tax rate for their area." This "Tax Menu Table" parameter would then make sure that customers from "FL" or "FLORIDA" select a tax rate other than the "Default Tax Rate".
***END excerpt from user guide***
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                                         5. 0.0% didn't work
                                        Author Heather on 03-15-2001 at 14:10 (EST)
Hi;

Until I resolve my issue I plugged in 0.0% as suggested for a temporary solution to help w/onslaught. Unfortunately the drop down box skips over the 0.0% and displays 6.0% first. I suppose it recognizes 0.0% as the default.

Please help :(
Thans.
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                                                 6. RE: 0.0% didn't work
                                                Author Bill Weiner on 03-16-2001 at 07:08 (EST)
You can see that those are the same settings on our demo at:

http://www.uburst.com/uShop/demos.html

So double-check your "Tax Settings" by comparing them to the setting on that demo ... and that should give you what you're looking for.

(FYI: In regard to your comment about "skipping over 0% and displaying 6.0% first".... That may be from placing a previous order with 6.0% selected. Clear your browser's cookies file and/or place a new order with 0% selected. The first item in the tax menu will be displayed first unless the customer selected a different tax rate during a previous order.)
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                                                         7. 0.0% didn't work
                                                        Author Heather on 03-16-2001 at 23:50 (EST)
But why does the 0.0% have to be there at all? This table is supposed to apply to all FL orders. The default tax rate should apply to all other states.

One difference that I see between the demo and mine, is that I'm not using FL,FLORIDA. I need to use a drop down box so this is *exact* to avoid typos. The options only contain 2-letter states so I only put FL.

Is there *any* way I can change 0.0% in the tax table to read "NOT IN FLORIDA"?
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                                                                 8. RE: 0.0% didn't work
                                                                Author Bill Weiner on 03-18-2001 at 22:12 (EST)
No, you don't need to have the ",FLORIDA" if you are using drop-down state list.

Yes, you may specify the first item in your tax menu as "NOT IN FLORIDA"... because that will get interpretted as 0.0%.

If you are just going to be charging everyone in FL the same 6.0% rate, however, then you don't need to have a drop down menu at all. Instead, try setting your Tax fields to:

Default Tax Rate: 0.0%
Tax Table (States): FL=6.0%
Tax Table (Countries):
Tax Menu Rates:
Tax Menu Table:
Tax Shipping Charge: Yes
Base Tax On: Shipping Address

(Leave the Tax Table (Countries), Tax Menu Rates, and Tax Menu Table blank).

This will cause all FL customers to be charged 6.0% tax and everyone else 0.0% tax.
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