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Problem with order email

Knowledge Base Lobby : uShop Support Conference : General Questions
Dec-11-17 07:31 PM EST
Original Message
Problem with order email
Author Meriah Garrett on 08-04-2000 at 10:36 (EST)
My applets and cart appear to be working correctly, the customer can send an order without any error messages. However, when I receive the email order it is missing some of the most important info, like what the customer ordered, their credit card number and a few other essentials. Does anyone know why this could be happening? I have double and triple compared my code to the applicable ushop examples and I cannot find what could be causing this! My cart can be found at: https://www05.hway.net/shade1/order/order.html If you have any ideas please email me at: meriah@shadesmusic.com
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  RE: Problem with order email Bill Weiner, 2000-08-04 12:14:08 (1)

Messages In This Discussion
         1. RE: Problem with order email
        Author Bill Weiner on 08-04-2000 at 12:14 (EST)
Two things:

1) From looking at your store, I see that some of your applets use the codebase:

codebase="https://www05.hway.net/shade1/order/"

While others (like product SACD-001 and your order applet) do not have any codebase at all.

For uShop to properly maintain the shopping cart data, it is important that ALL of your applets have exactly the same CODEBASE setting.

2) The above will solve the problem of no data on your order notification email. As for why no credit card information on the order notification email - that is necessary because email is not secure so no sensitive payment information is ever included in the emails. Instead, you should use the uShopOrderReaderCGI applet to securely read the full payment details of the order. See the following uShop 2.0 reference page for more security information:

http://www.uburst.com/uShop/reference2/security.html#SECURITY3
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