|Can't Print Orders - 2 problems|
|Can't Print Orders - 2 problems|
Author Ken on 03-30-2001 at 18:16 (EST)
|I am using a registered copy of Version 3.40.|
PROBLEM 1:Everything is working just fine (albeit slow at times)but I cannot print where it asks the purchaser if they wish to charge the transaction or print to fax or mail the order.
I have enabled the Print Option in the Control Panel but it still won't print when I click on the button. If I click on the "Browsers" Print button, it will click, but not from the order form itself.
PROBLEM 2: What it does aside from not printing, is it will transfer me to another page after I click the print button, where I now will see three lines of text near the top (Aligned Right) which says on three consecutive rows: Company Address, Company Phone and Company Fax. (no other data is shown, i.e. actual address, phone and fax numbers even though all this information has already been entered in the Control Panel under General Settings/Store Information.)
Can anyone help please. Getting desperate as we are launching the site April 2nd (Monday). Thanks.
|Messages In This Discussion|
| 1. RE: Can't Print Orders - 2 problems|
Author Bill Weiner on 04-05-2001 at 21:52 (EST)
As for the "Company Address, Company Phone, and Company Fax" text that is displayed on the Print page.... That text is directly related to what you have configured in the "Instructions Displayed On The Print Page" field (On the uShop Control Panel under "GENERAL SETTINGS - PAYMENT OPTIONS"). It is recommended that you edit that field and enter your company's Name, Phone and Fax number.
< /script >
| 2. Can't Print Orders - 2 problems|
Author Ken on 04-06-2001 at 11:35 (EST)
|Bill thnaks for the info. I made the change re Address, Phone, Fax etc. (aN it worked great) but could not get the Java trick to work. It kept returning as message that said:|
An error has occurred in the script on this page.
Error: Object doesn't support this property or method
Do you want to continue running scripts on this page? Yes No
Any help would be most appreciated. I'd like to stick with this cart system as we have already paid for it but so far it seems like it may be costing us business if I cannot find a way to satisfy myself that it is working reliably for all our customers. Thanks for any help you're able to lend. We're getting pretty desperate for assistance in this matter.
| 3. RE: Can't Print Orders - 2 problems|
Author Bill Weiner on 04-10-2001 at 05:35 (EST)
< script >
< /script >
... just needs to be added to the "Instructions Displayed On The Print Page" field.... which can be found on the uShop Control Panel under "GENERAL SETTINGS - PAYMENT OPTIONS".
In fact, we recently updated our standard online demo at:
In regard to the customer in Hawaii not being able to add items to the shopping cart, my guess is that the customer was using a Macintosh with Internet Explorer. As described on the reference page:
... there is problem with Macintosh Internet Explorer users not being able to add items to the shopping cart. This problem is related to the Mac Internet Explorer's implementation of the Java Virtual Machine ... and the way it appears to not maintain "static" class data across different pages/frames. In any case, as noted on that page, Macintosh computer users would have to use a Netscape browser. (Netscape browsers work fine on Macintosh computers)
By the way, I did go ahead and took a look at your site... and all of your HTML looks Ok.... Especially the important rule that the CODEBASE setting of ALL of your applets must be EXACTLY THE SAME. Which you have properly done, so it looks like you have everything setup Ok there.
| 4. Can't Print Orders - 2 problems|
Author Ken Statham on 04-10-2001 at 10:49 (EST)
| 8. Can't Print Orders - 2 problems|
Author Ken on 04-16-2001 at 19:37 (EST)
|This is most odd. I just upgraded my IE browser from 5.0 to 5.5 and now the printing works just fine. So I think you can safely assume that there is some work to determine why IE 5.0 for IBM compatibles don't print.
| 5. Print Problem|
Author Ken on 04-10-2001 at 13:12 (EST)
|Wish to retract the "it works" remark. It doesn't.|
I inserted the script exactly as instructed and made sure the script was as shown in the demo store. When clicking on the Print button, the Login screen prints instead of the order. So I went to uShops demo store to try it and exactly the same thing happened. The login screen printed instead of the order form.
| 6. RE: Print Problem|
Author Bill Weiner on 04-11-2001 at 05:41 (EST)
In any case, I'll look into it a little later today and see if I can come up with something.
| 7. Can't Print Orders - 2 problems|
Author Ken on 04-11-2001 at 12:14 (EST)
|I'm using IE 5.0 on a PC (Sony Vaio P111 System - new machine in other words). Thanks for looking into it Bill.|
PS: Printing from Netscape 4.5 works works as intended, but not from Internet Explorer.
| 9. RE: Can't Print Orders - 2 problems|
Author Bill Weiner on 04-17-2001 at 07:10 (EST)
(Either that or put something in your "Print Instructions" telling customers to press "CNTRL-P" to print the page).