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The page cannot be displayed

Knowledge Base Lobby : uShop Support Conference : CGI Script Related Problems
Dec-14-17 05:47 PM EST
Original Message
The page cannot be displayed
Author mitch0331 on 02-01-2000 at 21:08 (EST)
Upon placing a order, when ushop tries to create the order page, I get the error:The page cannot be displayed. I am using the uShopOrderCheckCGI.class file. could this be causing a problem if I am creating a .csv file? I get email order notifications. The orders are placed in my "orders" directory. And, the system does create the .csv file. I upgraded from ushoplite which worked fine. I did copy the new ushop_cgiscript.cgi (changed from .pl to .cgi). I'm stumped but I'm sure it's something simple. You can view my test site at: https://troy.safe-order.net/seriousgolf/class/persimm.shtml

Thanks for your help!
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  page cannot be displayed charlie edmunds, 2000-02-02 19:30:15 (1)
            thank you mitch0331, 2000-02-02 20:58:51 (2)
                 Page cannot be displayed Raynald Provencher, 2000-02-03 01:10:44 (3)
                      Page not being displayed charlie edmunds, 2000-02-03 20:11:16 (4)
                           Page not being displayed Raynald Provencher, 2000-02-04 11:46:02 (5)
                                Page not displayed charlie edmunds, 2000-02-04 21:33:35 (6)
                                     Page cannot be displayed Raynald Provencher, 2000-02-05 17:32:25 (7)
                                          order form charlie edmunds, 2000-02-06 19:34:50 (8)
                                               Still receiving "Page cannot be displayed" message... Raynald Provencher, 2000-02-10 00:12:24 (9)
                                                    error charlie edmunds, 2000-02-11 19:41:21 (10)

Messages In This Discussion
         1. page cannot be displayed
        Author charlie edmunds on 02-02-2000 at 19:30 (EST)
Mitch

When you upgraded, did you remove the old class files and replace them with the new ones? That is manditory when upgrading. Thanging the extension from pl to cgi should cause no problems.

Charlie Edmunds
Microburst Technologies, Inc.
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                 2. thank you
                Author mitch0331 on 02-02-2000 at 20:58 (EST)
I knew it was something stupid. I had the old class files in a different directory.

Thanks Again.
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                         3. Page cannot be displayed
                        Author Raynald Provencher on 02-03-2000 at 01:10 (EST)
I get the same symptoms, after quite a while, maybe 1 minute... or more. I have the latest class files. I am puzzled. Any ideas?

Thanks!
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                                 4. Page not being displayed
                                Author charlie edmunds on 02-03-2000 at 20:11 (EST)
Raynald,

I'm not sure I understand what problem that you are having but problems with applets loading are almost always attributable to two things: uploading them in a mode other than raw or binary, or not referencing the location of ALL your class files EXACTLY the same way in EVERY applet in your website. Not having the right classfiles does not happen that often.

Charlie Edmunds
Microburst Technologies, Inc.
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                                         5. Page not being displayed
                                        Author Raynald Provencher on 02-04-2000 at 11:46 (EST)
Sorry, it's me again... I am triyng hard but it is not working
Here is the situation.
- My server is UNIX
- You can find my site at http://www.heandi.qc.ca. It works fine from beginning to end. You may try it by ordering the item on home page and go directly to "Secure Order" (wich is not yet secure!..) at http://heandi.sherweb.com/cgi-bin/order_form.htm.
- On my order page, you will see that all applets work fine. Because of the "IE bug", all my applets point to my main site at codebase http://www.heandi.qc.ca/cgi-bin/classes
- The "scriptpath" parameter points to the secure server at http://heandi.sherweb.com/cgi-bin/ushop_cgiscript.pl
- I receive mail notification.
- The client receives a receipt.
- The name is added to address.csv.
- I can retreive my orders using the Order Reader applet.
- I have tried to use the "thankyou_url" parameter instead of displaying the order receipt: no luck.

And I still get the "Page cannot be displayed" message...

Desparate!
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                                                 6. Page not displayed
                                                Author charlie edmunds on 02-04-2000 at 21:33 (EST)
Raynald,

I'm still not sure exactly which problem you're describing. I looked at your site and had problems with applets loading. Looking at your code showed that you are referencing your class files differently in different applets. Some of your applets reference your path (to the classes) as: /cgi-bin/classes and others as: http://www.heandi.qc.ca/cgi-bin/classes . Either path is fine but you have to be consistent throughout all your applets. Make ALL your references to the location of your class files exactly the same. Try that, if you are still having problems let me know and I'll take another look.

Charlie Edmunds
Microburst Technologies, Inc.
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                                                         7. Page cannot be displayed
                                                        Author Raynald Provencher on 02-05-2000 at 17:32 (EST)
As you suggested, I put the same codebase parameter througout both sites, main and secure.
Actually, my problem is with the "secure" site.
Simply do this and you should see my problem:
- Go to the main home page at http://www.heandi.qc.ca and add the item to cart
- Go to the order form directly by clicking on "Secure Order" (which is on the "secure" server)
- Enter whatever you like as Prsonal Information
- Hit the "Send Order" button and see for yourself what's happening... If your are using Netscape, it will probably "freeze" on "Please wait". If you use IE, you should get the message "Page cannot be displayed".
The script seems to work properly. Try it:
http://heandi.sherweb.com/cgi-bin/ushop_cgiscript.pl
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                                                                 8. order form
                                                                Author charlie edmunds on 02-06-2000 at 19:34 (EST)
Raynald,

Please study the installation instructions found on our reference site, specifically towards the bottom:

http://www.uburst.com/uShop/reference/security.html

I noticed in your uShopOrderImageButtonCGI.class you don't have your order form located in your secure directory, as you need to. I would avoid using relative urls when you are having trouble as you are.

If you follow the information on the reference site then you should have little trouble getting your site working.

Good luck,

Charlie Edmunds
Microburst Technologies, Inc.

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                                                                         9. Still receiving "Page cannot be displayed" message...
                                                                        Author Raynald Provencher on 02-10-2000 at 00:12 (EST)
Hi, it's me again!

First, my secure server is not "secure" yet! So I am using 2 "public" addresses.
Concerning the "Order Form", the problem is fixed: I deleted it and when I tried to upload it again, my server was "temporarily" down! Now, it works fine.
All applets, on both sites, seems to work fine.
As for CODEBASE parameters, they ALL point to my public server. I checked twice.
The ONLY problem I have is this "Page cannot be displayed" message appearing after I pressed the "Send Order" button on the order form. I even tried with Netscape v.4.7 and I get the message "This document contains no data...".
I also tried a "plain vanilla" order form, without any html formatting.
I checked and re-checked server rights and they are all OK.
Would you please try again to place a "fake" order on my "real" site. I am sure I'll get your order!
Thank you for your patience!
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                                                                                 10. error
                                                                                Author charlie edmunds on 02-11-2000 at 19:41 (EST)
Raynald

If you are getting a Server Error then the problem is usually one of four things:


The path to Perl is incorrect.
The Path to perl is specified as the very first line of the CGI script. Typical values are /usr/bin/perl, /usr/local/bin/perl/ and /bin/perl. If you do not know what the path to perl is on your server, then you can ask your web hosting provider. NOTE: When specifying this path to perl, you must include the "#!" in front of the path. Example: #!/usr/bin/perl


You did not include the "" character in front of the "@" sign when specifying the store's email address in question 6 of the script setup.
When specifying the store's email address, instead of using the "@" sign in your email address, you must use "@" - This is because the "@" sign is a special character in the Perl programming language and therefore must be preceded by a "" character in this case. Note: If you used the uShop CGI Setup Wizard to create the script for you, then this special character was added automatically for you.


The file was transferred in BINARY mode (as opposed to ASCII or TEXT mode).
When transferring the CGI script to your server, you must transfer it in ASCII or TEXT mode - as opposed to BINARY mode. Your FTP program should give you an option to do this - so be sure to transfer the CGI script in ASCII or TEXT mode.


The script does not have execute permissions.
Once the CGI script is transferred to your CGI directory on your server, you must change the permissions to READ and EXECUTE (chmod 755). If your server is a UNIX server, you should be able to change the file's permissions via your FTP program. If your server is an NT server, then you may have to get your web hosting provider to make the file executable.


For additional assistance configuring the CGI script for your server, you may want to try out our uShop CGI Setup Wizard at:

http://www.uburst.com/uShop/reference/

The uShop CGI Setup Wizard is a utility that will create personalized instructions and a custom CGI script ready for downloading to your server.

Charlie Edmunds

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