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Comments box

Knowledge Base Lobby : uShop Support Conference : General Questions
Nov-24-17 07:19 PM EST
Original Message
Comments box
Author dave on 01-17-2003 at 02:43 (EST)
I have been using u-shop for a few years now, been great.

I noticed a problem with the additional comments area on the order form. I am using 3.50 and the same order_templet from the samples it came with.

Text goes in fine, The same as it is doing here now with this form. You don't hit return, the text will just flow or wrap to the next line. although, when I go to the next page of the order procces the text in the comments area stays on one line and goes off the right side of the screen, taking the comments area with it.

I went to the u-shop demo and the same thing happened there. Any ideas on this? Thank you.
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  RE: Comments box Bill Weiner, 2003-01-17 07:52:14 (1)
            Comments box dave, 2003-01-17 08:32:08 (2)

Messages In This Discussion
         1. RE: Comments box
        Author Bill Weiner on 01-17-2003 at 07:52 (EST)
I've seen that happen before... although, I can't seem to replicate it on our online demos. Hmmm?

In anycase, I believe it is just related to the TABLE cell sizing on the order_template.html file. So on your "order_template.html" file, maybe try locating the TABLE cell that directly contains your "comments" textarea and specifically specify a WIDTH for it, such as:

< TD WIDTH=290 >

That may help.
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                 2. Comments box
                Author dave on 01-17-2003 at 08:32 (EST)
After sleeping for about five minutes I thought about the way I entered the text. I didn't leave any spaces between anything. I just held down a few keys to get something in there. like, kkkkkkkkkkkkkkkklllllllllllllllllllllllllmmmmmmmmmmmmmmmmmmmmhhhhhhhhhhhh yea, I know, just thought I would try it here.

I don't think I will get many customers adding comments with out any spaces between the words.

This did bring up another question though.
In the credit card form.
We have been asking the customer to enter the number with a - dash between each set of four numbers the same way it is shown on there card. Most do not seem to want to do this. I agree, I should not be asking them to enter it any special way. Is there a way to make that one field be split in to four, such as, [4444] [4444] [4444] [4444] I am either getting old or it is just hard to read 16 numbers all together with no spaces. Any ideas on this?

Thank you.



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