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Contact Order Overwrites CC Order

Knowledge Base Lobby : uShop Support Conference : Problems with trying to Place Orders
Oct-17-17 08:19 PM EST
Original Message
Contact Order Overwrites CC Order
Author Brian Levine on 12-21-2001 at 12:28 (EST)
Here's a problem that arises from time to time. A customer places a credit card order, and then backs up, and hits contact me, because they have a question. What happens is that the Contact Order overwrites the Credit Card Order, thus get an email notification that a credit card order was placed, but we have no way of getting the credit card info (without calling the customer).
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  RE: Contact Order Overwrites CC Order Joseph Pishgar, 2001-12-21 15:02:59 (1)

Messages In This Discussion
         1. RE: Contact Order Overwrites CC Order
        Author Joseph Pishgar on 12-21-2001 at 15:02 (EST)
Hello Brian,

When the customer uses the "Contact Me" option in that situation, it *will* overwrite the other order made with a credit card. My recommendation would be to make a notice in the Credit Card "Thank you" field that allows your customers to contact you with a mailto link.

I went ahead and made an editation to the uShop Strubu Demo store to illustrate this at-
http://www.uburst.com/uShop/strubu/html/index.html

That should most probably prevent your customers from pressing the Back button to use the "Contact Me" order button.

Hope this helps.

Regards,
Joseph Pishgar
Microburst Technologies, Inc.
www.uburst.com
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© 2003 Microburst Technologies, Inc.