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URGENT... Page cannot be displayed help

Knowledge Base Lobby : uShop Support Conference : Problems with trying to Place Orders
Dec-13-17 10:10 AM EST
Original Message
URGENT... Page cannot be displayed help
Author bommer on 03-24-2001 at 09:49 (EST)
We have the order page coming up with the items in the cart.... note... all information is included in the address line in the browser... we can get to the payment information page and can click on the submit button... it then give a page cannot be displayed message.. can you please help
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  Re: URGENT... Page cannot be displayed help Joseph W. Pishgar, 2001-03-26 10:50:50 (1)
            RE: URGENT... Page cannot be displayed help Bill Weiner, 2001-03-26 22:45:25 (2)

Messages In This Discussion
         1. Re: URGENT... Page cannot be displayed help
        Author Joseph W. Pishgar on 03-26-2001 at 10:50 (EST)
NOTE: In order to ensure that your support questions get routed to the appropriate engineers and answered in a timely manner, be sure to use the support request form at http://www.uburst.com/support.html

Hello bommer,

Several things to check-

Is the secure URL specified in question 4. of the ushop.pl script correct? ie: (https://yourdomain.com/cgi-bin/ushop.pl)

Are your order template html files uploaded to the correct directory in ASCII format?

Does that directory have the correct permissions set?

I hope this helps. For more information about this in particular please refer to http://www.uburst.com/uShop/reference/users_guide.html#ORDERFORM

Regards,
Joseph W. Pishgar
Support Engineer
Microburst Technologies, Inc.
www.uburst.com

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                 2. RE: URGENT... Page cannot be displayed help
                Author Bill Weiner on 03-26-2001 at 22:45 (EST)
Another thing to check is the < FORM > tag on your "order_template.html" page. The < FORM > tag on your "order_template.html" page is CASE-SENSATIVE.... and must be in all UPPER CASE. (Some HTML editors will try to make that tag lower-case.).

If none of these suggestions resolve the problem, give me the URL where I can see the problem and I will take a look at it.
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