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URGENT PLEASE - SUDDEN PROBLEM - Orders not registering

Knowledge Base Lobby : uShop Support Conference : General Questions
Dec-13-17 03:44 PM EST
Original Message
URGENT PLEASE - SUDDEN PROBLEM - Orders not registering
Author Mike G. on 12-16-2002 at 14:26 (EST)
We've been using uShop very successfuly for the past year and a half but today soemhting very strange has gobe wrong.

We received an order which was confirmed by email. Then when I went to retrieve the details of the order through the order reader, I saw that one order was rthere waiting to be retrieved, but when I tried to read it, it shopwed only a blank form that I have cut and paste below:

ORDER NUMBER :
Date :

BILLING INFORMATION

SHIPPING INFORMATION
Shipping Method:


ADDITIONAL COMMENTS




/



Payment Method: UNKNOWN

======================end of cut and paste===========================

Please help. Nothing has changed with any scripts, and now we have this sudden problem.

Thanks for any help.

Mike
(I did a Diagnostics Test and everything reports to be fine.)
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  RE: URGENT PLEASE - SUDDEN PROBLEM - Orders not registering Bill Weiner, 2002-12-17 06:39:39 (1)

Messages In This Discussion
         1. RE: URGENT PLEASE - SUDDEN PROBLEM - Orders not registering
        Author Bill Weiner on 12-17-2002 at 06:39 (EST)
Is the problem occurring with every order? If so, give me the URL and I will check it out.

Otherwise, if you send the exact ".order" file to us at "support@uburst.com", we should be able to tell exactly what happened.
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