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order_template.html displayed as empty

Knowledge Base Lobby : uShop Support Conference : CGI Script Related Problems
Dec-17-17 12:49 PM EST
Original Message
order_template.html displayed as empty
Author Thomas Huulbaek Andersen on 07-29-2002 at 03:24 (EST)
Hi Support,

Recently, I moved our site to an NT server instead of a UNIX server (don't ask me why...). After having fiddled with the correct paths a while, it seems to be "working". However...

After continuing from uShopOrderButton2.class all I get is an empty html-page and not the order_template.html.

Empty page:





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  RE: order_template.html displayed as empty Bill Weiner, 2002-07-29 05:59:59 (1)
            ..... Thomas Huulbaek Andersen, 2002-08-07 09:49:37 (2)
                 RE: ..... Bill Weiner, 2002-08-08 05:31:31 (3)
                      ..... Thomas Huulbaek Andersen, 2002-08-08 07:52:41 (4)
                           RE: ..... Bill Weiner, 2002-08-09 04:09:49 (5)

Messages In This Discussion
         1. RE: order_template.html displayed as empty
        Author Bill Weiner on 07-29-2002 at 05:59 (EST)
Are you actually seeing the text "Empty page:"? Or is the "review cart" page just coming up blank.

If the "review cart" page is just coming blank, be sure that you are using version 3.46 or later:

http://www.uburst.com/uShop/updates.html
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                 2. .....
                Author Thomas Huulbaek Andersen on 08-07-2002 at 09:49 (EST)
Thanks, but I still get the empty page even with the newest version.

It does not say "Empty page" it's just an empty page:

!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
HTML HEAD
META http-equiv=Content-Type content="text/html; charset=windows-1252" /HEAD
BODY /BODY /HTML
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                         3. RE: .....
                        Author Bill Weiner on 08-08-2002 at 05:31 (EST)
So after the "display_cart.html" (review cart) page you are seeing that HTML header information?
That sounds like a configuration problem with the uShop CGI Script on your new server. Can you login to the uShop Control Panel at all? If you can't even get to the uShop Control Panel, then I would suggest installing the very basic test script described at:

http://www.uburst.com/uShop/testscript.html

...to make sure that your new server is configured correctly to execute CGI scripts.
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                                 4. .....
                                Author Thomas Huulbaek Andersen on 08-08-2002 at 07:52 (EST)
I can use the control panel without problems, nothing is wrong, I can save configuration and all.

The problem is killing me slowly... ;)
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                                         5. RE: .....
                                        Author Bill Weiner on 08-09-2002 at 04:09 (EST)
Ok, the next thing to check is your "order_template.html" page (located in your uShop "data" directory). Perhaps that "order_template.html" page got corrupted somehow. Try replacing your "order_template.html" page.... with a fresh copy of that file straight out of the ushop.zip file. See if that corrects the problem.

If that doesn't correct the problem, then from your uShop Control Panel, generate a Diagnostic Report by pressing the "Diagnostics" button... and send the results to us at support@uburst.com. I'll take a look at your settings and see if I spot the problem. Also include the URL of your store, so that I can see the problem myself.
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