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netscape displays okay IE5 sits and spins

Knowledge Base Lobby : uShop Support Conference : Applets are not being displayed
Oct-24-17 12:03 AM EST
Original Message
netscape displays okay IE5 sits and spins
Author webgeek on 04-21-2000 at 18:48 (EST)
url for order page: http://www.webgeekdesign.com/sc2/test.html

Secure order form:
https://webgeek2.virtualis.com/speakerc/order.template

placing orders is fine, when I hit "Check Out" the applet appears to "sit and spin" in IE5
but in netscape, everything displays as normal.

How do I fix this?
E-MAIL AUTHOR | TABLE OF CONTENTS

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  RE: netscape displays okay IE5 sits and spins Bill Weiner, 2000-04-21 19:07:53 (1)
            sorry, wrong url... webgeek, 2000-04-22 00:07:56 (2)
                 RE: netscape displays okay IE5 sits and spins Bill Weiner, 2000-04-22 07:17:20 (3)
                      changing the codebase Mike Garner, 2000-04-24 09:23:07 (4)
                           RE: changing the codebase Bill Weiner, 2000-04-24 09:44:51 (5)
                                order works on Netscape and not on IE Al, 2000-05-11 17:35:11 (6)
                                     problems Charlie Edmunds, 2000-05-12 18:44:13 (7)
                                          still have problems Al, 2000-05-13 16:45:04 (8)
                                               IE Problems Charlie Edmunds, 2000-05-13 20:02:28 (9)
                                                    IE Problems Al, 2000-05-14 06:08:25 (10)
                                                         IE Problems Al, 2000-05-23 18:32:03 (11)
                                                              IE 5 display of apps screwed up John, 2000-05-30 17:25:42 (12)
                                                                   RE: IE 5 display of apps screwed up Bill Weiner, 2000-05-30 18:57:30 (13)
                                                                        IE display screw up John, 2000-06-01 14:29:23 (14)
                                                                        Screwed up video with IE and ushop John, 2000-06-01 17:01:42 (15)
                                                                             same prob with ie5 Ed, 2000-06-09 04:01:14 (16)
                                                                                  RE: same prob with ie5 Bill Weiner, 2000-06-09 05:47:44 (17)
                                                         no response Al, 2000-07-15 09:07:02 (18)
                                                              RE: no response Bill Weiner, 2000-07-15 16:29:35 (19)
                                                                   Better, but still locks up occasionally Al, 2000-09-04 07:25:25 (20)
                                                                        RE: Better, but still locks up occasionally Bill Weiner, 2000-09-05 12:16:40 (21)

Messages In This Discussion
         1. RE: netscape displays okay IE5 sits and spins
        Author Bill Weiner on 04-21-2000 at 19:07 (EST)
I can't get to your page at:

http://www.webgeekdesign.com/sc2/test.html

But, check the solution discussed in the following Support Forum Entry:

http://www.uburst.com/dcforum/ushop_applets_shopcart/29.html

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                 2. sorry, wrong url...
                Author webgeek on 04-22-2000 at 00:07 (EST)
Here is the correct one.

http://www.webgeekdesign.com/sc2/test.shtml
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                         3. RE: netscape displays okay IE5 sits and spins
                        Author Bill Weiner on 04-22-2000 at 07:17 (EST)
Try changing the codebase on your secure order page from:

codebase="https://webgeek2.virtualis.com/speakerc/class/"

to

codebase="http://www.webgeekdesign.com/sc2/class/"

And see if it corrects the problem.

If not, you may just have to take the shopping cart applet off of your secure order page.
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                                 4. changing the codebase
                                Author Mike Garner on 04-24-2000 at 09:23 (EST)
Will this affect the security of the transaction?
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                                         5. RE: changing the codebase
                                        Author Bill Weiner on 04-24-2000 at 09:44 (EST)
Transactions will still be secure providing that you use the secure url (beginning with https) of the ushop_cgiscript.pl for the "scriptpath" parameter of your uShopOrderCGI applet and your uShopOrderReaderCGI applet.
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                                                 6. order works on Netscape and not on IE
                                                Author Al on 05-11-2000 at 17:35 (EST)
I have a similar problem as Webgeek. I am using a shared certificate and I am using the secure url for all of my applets to avoid the security warnings. When I do repetive orders on IE the shopping cart and order applets don't reload. Sometimes it will work for two or three consecutive times and then fail.
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                                                         7. problems
                                                        Author Charlie Edmunds on 05-12-2000 at 18:44 (EST)
Al,

I don't think you're having the same problem. Your setup works the first time but if you immediately reenter after that, then if fails, is this correct?

If so, this is a problem with the way IE caches the applets. You might try forcing the browser to refresh the cache by a meta tag command.

Charlie Edmunds
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                                                                 8. still have problems
                                                                Author Al on 05-13-2000 at 16:45 (EST)
I have added a no-cache statement to the header of my order template and my contents page. The html file does not appear to be cached, but the applet continues to run in memory. When I check the threads in my java console it looks like the shopping cart and order applets are running multiple times. I have pasted in the text from the java console.

Pri 6 TaskManager notify thread
Pri 6 thread applet-uShopCart.class
Pri 6 thread applet-uShopOrderDeluxeCGI.class
Pri 6 thread applet-uShopCart.class
Pri 6 thread applet-uShopCart.class
Pri 6 thread applet-uShopOrderDeluxeCGI.class
Pri 6 thread applet-uShopCart.class
Pri 6 thread applet-uShopOrderDeluxeCGI.class
Pri 6 thread applet-uShopCart.class
Pri 6 thread applet-uShopOrderDeluxeCGI.class
Pri 6 thread applet-uShopCart.class
Pri 6 thread applet-uShopOrderDeluxeCGI.class
Pri 6 thread applet-uShopCart.class
Pri 6 thread applet-uShopOrderDeluxeCGI.class
Pri 6 Global Task Manager Thread #0
Pri 6 Global Task Manager Thread #1
Pri 6 Global Task Manager Thread #2
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                                                                         9. IE Problems
                                                                        Author Charlie Edmunds on 05-13-2000 at 20:02 (EST)
Can you send your url so I can take a look at it?

Thanks, Charlie Edmunds
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                                                                                 10. IE Problems
                                                                                Author Al on 05-14-2000 at 06:08 (EST)
I currently have 2 stores setup using ushop and both have the same behavior.

http://www.wharf7.com/ushop/wanda_main.html This store has several different sets of products, but they are all setup the same way. I have not made the no-cache changes to this site

http://www.sportsmensgifts.com/laurieswreaths/wreath_main.html I have made cache changes to wreath_contents.html and my order template. I am not sure if my syntax is correct or not though.
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                                                                                         11. IE Problems
                                                                                        Author Al on 05-23-2000 at 18:32 (EST)
I am still waiting for a response. Do you need some additional info?
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                                                                                                 12. IE 5 display of apps screwed up
                                                                                                Author John on 05-30-2000 at 17:25 (EST)
FWIW I am seeing the same defect in your page also. Curiously if I hit ALT-TAB, the ALT-TAB back to IE again the applet displays correctly. It doesn't seem to handle scrolling though.
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                                                                                                         13. RE: IE 5 display of apps screwed up
                                                                                                        Author Bill Weiner on 05-30-2000 at 18:57 (EST)
John, you are seeing an entirely unrelated problem. In regard to the scrolling break-up that you mention that you are seeing with your IE browser....Over the years, I too have seen such problem with the way IE appears to handle repainting such large applets on some computers. Most computers, however, handle the repainting the applet fine...so it leads me to believe it is related to some video cards.
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                                                                                                                 14. IE display screw up
                                                                                                                Author John on 06-01-2000 at 14:29 (EST)
Re video drive or card ...
could be. I REALLY hope you are right because I was all stoked to use ushop.

I wonder how many people have problems like this, however.
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                                                                                                                 15. Screwed up video with IE and ushop
                                                                                                                Author John on 06-01-2000 at 17:01 (EST)
Well regarding it being the video card ....

I tried your stuff on another machine and it did the same thing. The machine has a different video card, ancient Oak vs a Sis 5597. It's up to YOU to fix it, even though I didn't see these problems with IE4 (meaning the Evil Empire made some change). You can't expect visitors to only use certain video cards - there's already loss from those who don't have JavaScript turned on (or so I hear).
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                                                                                                                         16. same prob with ie5
                                                                                                                        Author Ed on 06-09-2000 at 04:01 (EST)

I've experienced same problems with ie5, but not netscape. I think it's related to the cache, but I've not figured it out.
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                                                                                                                                 17. RE: same prob with ie5
                                                                                                                                Author Bill Weiner on 06-09-2000 at 05:47 (EST)
If you are referring to IE hanging up when you go to the order page, that can be fixed. See the following forum post for a description about setting the CODEBASE of the applets on your secure order page:

http://www.uburst.com/dcforum/ushop_applets_shopcart/29.html#3

Also, see the following instructions about setting up the uShopOrderButtonCGI applet described at:

http://www.uburst.com/uShop/reference/security.html#SECURITY5

(In particular, note the January 19th Note).

Otherwise, give me the URL and I will take a look at it.
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                                                                                         18. no response
                                                                                        Author Al on 07-15-2000 at 09:07 (EST)
I sent these URLs in a couple of months ago and still have no response. Maybe they got lost in the shuffle. I am still having the problem with applets not loading for second order. I am using the secure path as codebase for all of my applets so the browser should always be looking in the right place.

Al
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                                                                                                 19. RE: no response
                                                                                                Author Bill Weiner on 07-15-2000 at 16:29 (EST)
I just took a look at both of your sites and tested each one out by using both Netscape 4.72 and IE 5.0 from my Windows 98 computer. Both browsers worked fine on both sites, so are you still seeing a problem?

I did go ahead and took a look at your directory structure and codebase settings, and observed that you do follow the major rules of keeping the codebase exactly the same for all of your applets -- and NOT switching the codebase from a public server to a secure server when you transfer to your secure order page. So it really should be working for you.

If it isn't however, here is the recommended changes that I would make to your sites:

-----
SITE 1: http://www.wharf7.com/ushop/wanda_main.html
-----

Step 1) Change the codebase of ALL of your applets on your regular store pages from:

codebase="https://ssl-002.9netave.com/~ux430168/forms/classes/"

to

codebase="../forms/classes/"

Step 2) Leave the codebase of the two applets on your secure order page set to:

codebase="https://ssl-002.9netave.com/~ux430168/forms/classes/"

Step 3) - OPTIONAL - Only if your site is still not working after the above two steps, you can also try changing the codebase of the two applets on your secure order pages to:

http://www.wharf7.com/forms/classes/

-----
SITE 2: http://www.sportsmensgifts.com/laurieswreaths/wreath_main.html
-----

Step 1) Change the codebase of ALL of your applets on your regular store pages from:

codebase="https://ssl-002.9netave.com/~ux502051/ushop/"

to

codebase="../ushop/"

Step 2) Leave the codebase of the two applets on your secure order page set to:

codebase="https://ssl-002.9netave.com/~ux502051/ushop/"

Step 3) - OPTIONAL - Only if your site is still not working after the above two steps, you can also try changing the codebase of the two applets on your secure order pages to:

http://www.sportsmensgifts.com/ushop/

-----

So these changes would basically use a relative codebase for the applets on your public store pages, but still use the full url for the applets on your secure order pages.
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                                                                                                         20. Better, but still locks up occasionally
                                                                                                        Author Al on 09-04-2000 at 07:25 (EST)
Bill,

I have made all of your suggested changes to both sites. The wharf7 has since gone out of business so the problems there no longer matter.

I am now sometimes able to make 3 or 4 consecutive orders on the sportsmensgifts site using IE 5.5 before I encounter a problem. The first time always works. After that the occurrence of the problem appears to be random. There also appear to be two different resulting problems. Most of the time the applets appear as gray boxes, but the browser is still functioning and allows you to navigate to other pages. Sometimes the browser locks up and you need to kill the process or reboot the computer.

If you wish to test this you will need to actually submit several orders. The credit card number check is turned off so it will accept any bogus info you wish to enter. Just add some comment about testing in the comments box so the owner will recognize it as a test order.

Is anyone else experiencing this problem? It seems odd that I would get exactly the same behavior on two different sites. Both sites are hosted on the same server, but other than that they are completely separate.

I really like the ushop product because of its low cost and ease of use. I have several other sites where I could use it if we can get to the bottom of this problem.

P.S. Sorry about the delay in responding. I have been off on other projects and just now have found time to get back to this issue.
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                                                                                                                 21. RE: Better, but still locks up occasionally
                                                                                                                Author Bill Weiner on 09-05-2000 at 12:16 (EST)
I just went to your site at:

http://www.sportsmensgifts.com/laurieswreaths/wreath_main.html

And placed a few test orders (5 orders using IE 5.0 and 3 orders using Netscape 4.72).... and all seemed to work ok.

If you do still see the applets on the secure order form page locking up occasionally - but not on a consistent basis - then it sounds like a threading issue.

I would suggest:

1) First making sure that you are using a version of uShop released on February 17th or later:

http://www.uburst.com/uShop/updates.html

(that 2/17/00 update was to eliminate a problem with the shopping cart and order applet locking up in netscape)

2) Or, as a less desireable solution, just try removing the shopping cart applet entirely from the order page.


Other than that, all of your code looks good so I don't see any issues there that could be causing the problem.
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