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"Affiliate tracking problem"

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Configuration Questions
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Moderator: edmunds
Time Zone: EST
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Original Message
 
"Affiliate tracking problem"
Posted by Ben v Roshum on May-08-01 at 02:34 AM (EST)
Hello,

Fist my english is very bad so sorry.

I have a problem with you software.

Everything works oke.
But when i make a affiliate and the affiliate make a buy then i did not see this by the affliate tracking.
On the email i see left on the bottom the name of the affiliate. By the order tracking i see the name to but not on the affiliate tracking.

Help me please

Ben

From the Netherlands

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 Table of Contents

Re: Affiliate tracking problem, Joseph Pishgar, May-08-01, (1)
Affiliate tracking problem, Ben v Roshum, May-08-01, (2)
Affiliate tracking problem, Joseph Pishgar, May-08-01, (3)
Affiliate tracking problem, Ben van Roshum, May-08-01, (4)
RE: Affiliate tracking problem, Bill Weiner, May-08-01, (5)
Affiliate tracking problem, Ben van Roshum, May-09-01, (6)
Affiliate tracking problem, Ben van Roshum, May-09-01, (7)
RE: Affiliate tracking problem, Bill Weiner, May-09-01, (8)
Affiliate tracking problem, Ben van Roshum, May-12-01, (9)
RE: Affiliate tracking problem, Bill Weiner, May-12-01, (10)
Great News, Ben van Roshum, May-12-01, (11)
RE: Great News, Bill Weiner, May-15-01, (12)

 

 
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Messages in this discussion
 
1 . "Re: Affiliate tracking problem"
Posted by Joseph Pishgar on May-08-01 at 09:51 AM (EST)
Hello Ben,

When you add an affiliate, the script gives you a URL afterwards. When your affiliates link to your store, they have to use that URL to get credit for anything a visitor buys. Are your affiliates doing this?

Regards,
Joseph Pishgar
Support Engineer
Microburst Technologies, Inc.

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2 . "Affiliate tracking problem"
Posted by Ben v Roshum on May-08-01 at 10:28 AM (EST)
Yes the come into the shop with the url for the affiliate.

I can see the name of the affiliate on the receive email can see the name of the affiliate on the order tracking but on the reports i can not see it

if you need url passw tell me

http://www.startpoint.nl/shop1

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3 . "Affiliate tracking problem"
Posted by Joseph Pishgar on May-08-01 at 10:54 AM (EST)
Could you fill out a support request at http://www.uburst.com/supportform.html and include your password so I can check your affiliate setup?

Regards,
Joseph Pishgar
Support Engineeer
Microburst Technologies, Inc.
www.uburst.com

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4 . "Affiliate tracking problem"
Posted by Ben van Roshum on May-08-01 at 11:15 AM (EST)
done

Thankx

Ben

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5 . "RE: Affiliate tracking problem"
Posted by Bill Weiner on May-08-01 at 08:54 PM (EST)
If the affiliate tracking number is successfully appearing on the email receipt and on the Order Reader page... but not in the affiliate log, then usually the problem is that the "ustorekeeper-affiliates.log" file which is located in your "data" directory does not have "WRITE" permissions. So FTP to your server and verify that your "ustorekeeper-affiliates.log" file has "WRITE" permission. If necessary, try giving it chmod 666 permissions.
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6 . "Affiliate tracking problem"
Posted by Ben van Roshum on May-09-01 at 03:27 AM (EST)
Hello,

I am lookig for the file "ustorekeeper-affiliates.log but i don't have them.

So i make a blanco file and upload them to my data dir. Chmod on 666.

The problem is not gone. The file is empty.

Help me


Ben


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7 . "Affiliate tracking problem"
Posted by Ben van Roshum on May-09-01 at 03:56 AM (EST)
I have looking in my data dir and find the follow
ustore file's

ustorekeeper-affiliates.txt
ustorekeeper-categories.txt
ustorekeeper-settings.txt
address.txt
diagnostics.log

When i am looking in the config file then i must have the file's

ustorekeeper.log
ustorekeeper-affiliates.log

But i mis the file's

I have chmod data dir on 733

Oke i hope so that you can help me now.


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8 . "RE: Affiliate tracking problem"
Posted by Bill Weiner on May-09-01 at 10:21 PM (EST)
I took a look at your site again and noticed that you are only offering the "Contact Me" payment option. Since that payment option is only to "Contact" the customer... and is not actually a confirmation of a sale... the "Contact Me" payment option does not update the "ustorekeeper-affiliates.log" file. This is by design.

If you want the "Contact Me" payment option to write the affiliate referral to the affiliate log (even though a "Contact Me" order is not necessarily an order)... then here are some steps on how to modify the script:

STEP 1: Make a backup of your current "ustorekeeper.pl" script... just in case.

STEP 2: Open you "ustorekeeper.pl" script with any text editor such as Word Pad.

STEP 3: Do a search on:

sub contact_order

... in order to locate the subroutine that handles "Contact Me" orders.

STEP 4: About 15 lines into that subroutine... and directly BEFORE the line:

$payment_line = "Contact Request\n";

... add the following line:

&write_affiliate_data($customer_id, $tracking_number);

STEP 5: Save the file (as TEXT if your editor asks)... and try it out!

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9 . "Affiliate tracking problem"
Posted by Ben van Roshum on May-12-01 at 02:52 AM (EST)
Sorry,

I put
&write_affiliate_data($customer_id, $tracking_number);

in the "ustorekeeper.pl" file but when i click on the contact button the scripts give a error.

I have send you a email with the ustorekeeper.pl file few days ago.

So please please can you help me.

I do not working with Credit Cards or Checks. This is the only way te put orders. De customer pay by delivery.

Please ?

Ben

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10 . "RE: Affiliate tracking problem"
Posted by Bill Weiner on May-12-01 at 01:02 PM (EST)
So you after adding the line:

&write_affiliate_data($customer_id, $tracking_number);

...you got a "Server Error"?

1) What was the exact error message?

2) And did you get the error only when pressing the "Contact Me" button... or did the script not run at all?

I will check at the office on Monday for the script that you sent...and see if I can spot the problem for you.

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11 . "Great News"
Posted by Ben van Roshum on May-12-01 at 01:52 PM (EST)
So i try again and again and again.

When i use wordpad (you suggest) then it is not working.

Now i have use Editpad classic and what is happen?

IT WORK

Thankx Thankx.

Ben

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12 . "RE: Great News"
Posted by Bill Weiner on May-15-01 at 00:14 AM (EST)
Good. I'm glad EditPad worked for you.
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