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"Authorize.net SIM connection"

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Moderator: edmunds
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Original Message
 
"Authorize.net SIM connection"
Posted by Ryan on Mar-13-03 at 09:59 AM (EST)
As a loyal customer of Microburst Technologies I have been waiting as patiently as possible for the Authorize.net SIM or AIM interface. It has been almost FIVE months since I first brought up the issue at which time I was assured the update would be available before the end of the year.

Well the end of the year has come and gone, as have 2.5 additional months. We are now only 6 weeks away from the Authorize.net deadline with no clue when the updated uShop will be released so I am at a cross road.

Do I say to hell with Microburst and spend the next six weeks implementing a new shopping cart from (http://www.agoracart.com/download.htm) which is FREE, available now AND supports the SIM connection method? Or do I cross my fingers and hope Microburst comes through and provides the much delayed update shortly. (A side question - how much is this "update" going to cost me?)

I have a business to run and Microburst is no longer helping me do that and in the next week I have to make this decision, cut my loses with uShop and move on or give them more time. The least Microburst Technologies can do is give me (and everyone else who is waiting) an ETA on the update. If I can't get a AVAILABILTIY DATE from Microburst, they will have made my decision for me.

Ryan Jackson

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 Table of Contents

SIM connection, Steven, Mar-13-03, (1)
RE: SIM connection, Bill Weiner, Mar-14-03, (2)
Losing Sales, Ron, Mar-18-03, (3)
RE: Losing Sales, Bill Weiner, Mar-19-03, (4)
(97) This transaction cannot be acc..., Robert Hess, Apr-03-03, (8)
Authorize.Net 3.60, Sommay, May-13-03, (14)
Response/Receipt URLs, Sommay, May-14-03, (15)
RE: Response/Receipt URLs, Bill Weiner, May-15-03, (16)
An error still occurred, Sommay, May-15-03, (17)
RE: An error still occurred, Bill Weiner, May-16-03, (18)
Got it!, Sommay, May-16-03, (19)
RE: Authorize.net SIM connection, Bill Weiner, Mar-19-03, (5)
Nice Things to Say, Ryan, Mar-19-03, (6)
Potential problem when configuring ..., Philip Ly, Mar-28-03, (7)
Error msg, ryan, Apr-03-03, (9)
Dumb, ryan, Apr-04-03, (10)
Error message (99) Authorize.net SI..., Robert, Apr-04-03, (11)
Error message (99) Authorize.Net SI..., Microburst Support Team, Apr-06-03, (12)
(99) Authorize.net SIM interface, Robert, Apr-07-03, (13)

 

 
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Messages in this discussion
 
1 . "SIM connection"
Posted by Steven on Mar-13-03 at 07:07 PM (EST)
Thank God someone finally said it! Now lets see some action.
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2 . "RE: SIM connection"
Posted by Bill Weiner on Mar-14-03 at 06:58 AM (EST)
In regard to updating the Authorize.Net interface, if all goes well, there should be a SIM update for uShop and uStorekeeper within the next couple weeks.
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3 . "Losing Sales"
Posted by Ron on Mar-18-03 at 07:09 PM (EST)
You've gotta be kidding! A couple of weeks may as well be a couple of years. We're all losing sales out here!!! Get it together... and soon!
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4 . "RE: Losing Sales"
Posted by Bill Weiner on Mar-19-03 at 05:26 AM (EST)
We have completed testing of the upgraded Authorize.Net SIM interface. It will be included with an upgraded version of uShop and available for download from the standard uShop Upgrade Page sometime next week. Customers interested in receiving the updated Authorize.Net SIM interface now, can receive a copy of the necessary CGI scripts by sending a support request to us at:

http://www.uburst.com/supportform.html

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8 . "(97) This transaction cannot be accepted."
Posted by Robert Hess on Apr-03-03 at 02:29 PM (EST)
I'm having the same problem here.

I've checked, double checked, and triple checked the steps from the supplied instructions from Microburst. I've done everything listed to upgrade to the 3.60 version that supports AIM/SIM.

Customers are able to get to the very last payement screen, but once they hit the "Credit Card" button to go to the Authorize.net payment form, they get the following error:

"The following errors have occurred.
(97) This transaction cannot be accepted."

I've checked my server time against my authorize.net time zone, both are correct, but the error is still being returned.

Any suggestions?

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14 . "Authorize.Net 3.60"
Posted by Sommay on May-13-03 at 08:42 PM (EST)
>I'm having the same problem here.
>I've checked, double checked, and triple checked
>the steps from the supplied instructions
>from Microburst. I've done everything listed
>to upgrade to the 3.60 version
>that supports AIM/SIM.
>Customers are able to get to the
>very last payement screen, but once
>they hit the "Credit Card" button
>to go to the Authorize.net payment
>form, they get the following error:
>
>"The following errors have occurred. (97) This
>transaction cannot be accepted."
>I've checked my server time against my
>authorize.net time zone, both are correct,
>but the error is still being
>returned.
>Any suggestions?

=====================

Once my customer are at Authorize.net payment
form, they enter the credit card information and push Submit they get the following error:

An error occurred while trying to report this transaction to the Merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been approved.

It is advisable for you to contact the merchant to verify that you will receive the product or service.


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15 . "Response/Receipt URLs"
Posted by Sommay on May-14-03 at 02:42 PM (EST)
I contact Authorize.Net and think the Response/Receipt URLs is not setting up correctly on the shopping cart side.

The following is URL added un derResponse/Receipt URLs

https://www18.secure-website.net/~blackch/cgi-bin/ushop.pl

HELP!

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16 . "RE: Response/Receipt URLs"
Posted by Bill Weiner on May-15-03 at 06:49 AM (EST)
Make sure configuration question #4 in the script is properly set to your secure URL of your uShop CGI script:

$secure_script_url = "https://www18.secure-website.net/~blackch/cgi-bin/ushop.pl";

(FYI: The $secure_script_url value will be passed to Authorize.Net as both the "x_receipt_link_url" value and the "x_relay_url" value.)

Additionally, on your Authorize.Net Control Panel:

1) Make sure that same $secure_script_url value is listed under Settings - Response/Receipt URLS.

And

2)Make sure that same $secure_script_url value is also listed under Settings - Relay Response

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17 . "An error still occurred"
Posted by Sommay on May-15-03 at 10:24 PM (EST)
Hi Bill, everything is config as you stated above but I'm still received the same error. Authorize.Net are saying "Your script timed out while we were trying to post transaction results to it."

I'm willing to provide our uShop CGI script and access our Authorize.net account if it will help you to help us.

The following error is what our customer see:

An error occurred while trying to report this transaction to the Merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been approved.

It is advisable for you to contact the merchant to verify that you will receive the product or service.

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18 . "RE: An error still occurred"
Posted by Bill Weiner on May-16-03 at 06:56 AM (EST)
What sounds like is happening is that after Authorize.Net sends the response back you your uShop CGI script, it is taking too long for your uShop CGI script to start outputting the final HTML thank you page. This may be due to load on your server.

Here are a couple things to check first:

1) Make sure that you are NOT trying to use your own custom "Thank You" page. Authorize.Net does not handle re-directions after the response well, so make sure on your uShop Control Panel... under General Settings - Miscellaneous... that you did NOT specify a "Thank You Page" URL. That is, make sure that "Thank You Page" setting is blank.

2) Also, after Authorize.Net gives you the "timed out" message, can you tell if the order is still saved on your server? That is, log in to the uShop Control Panel and check the Order Reader. See if the new order file was still created.

Let me know and then we can determine where to go from there.

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19 . "Got it!"
Posted by Sommay on May-16-03 at 06:14 PM (EST)
The custom "Thank You" page was the problem.

Thank you for your support again
Sommay

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5 . "RE: Authorize.net SIM connection"
Posted by Bill Weiner on Mar-19-03 at 05:28 AM (EST)
We have completed testing of the upgraded Authorize.Net SIM interface. It will be included with an upgraded version of uShop and available for download from the standard uShop Upgrade Page sometime next week. Customers interested in receiving the updated Authorize.Net SIM interface now, can receive a copy of the necessary CGI scripts by sending a support request to us at:

http://www.uburst.com/supportform.html

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6 . "Nice Things to Say"
Posted by Ryan on Mar-19-03 at 08:23 PM (EST)
The wonderful and always friendly support staff at Microburst asked, in a very friendly and pleasant manner, if I might make a few nice comments following the expeditious delivery of the Authorize.Net SIM update.

As a loyal and faithful Microburst customer, it is my pleasure and dare I say my duty, to express the extreme satisfied and sense of completeness I have with my Microburst products (uReserve and uShop). Not only are engineers and programmers at Microburst true geniuses, but the foresight they bring to their products has enabled me to move forward in directions once thought beyond the reach of “the little people” like me. (sniffle, sniffle).

I must say my entire existence is owed to Microburst and even though there are no awards for making dreams come true – there should be so companies like Microburst can get the recognition they deserve. (Big applause!!!)

Thank you Microburst for always being there and for making me the person I am today.

Ryan Jackson
(this is not a paid endorsement, but I would accept payment if offered)

Thank you for the update!

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7 . "Potential problem when configuring SIM"
Posted by Philip Ly on Mar-28-03 at 11:19 PM (EST)
Hi,

I just wanted to share a problem I ran into when trying to get Ushop AUthorize.Net SIM interface to work. Make sure the timezone and time on your server is set to the same timezone and time as what you have setup in Authorize.net
Otherwise you will get an error message 97: This transaction cannot be accepted.

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9 . "Error msg"
Posted by ryan on Apr-03-03 at 03:25 PM (EST)
After following the the install and upload instructions I get the following erro msg.

The following errors have occurred.
(99) This transaction cannot be accepted.

Any ideas?

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10 . "Dumb"
Posted by ryan on Apr-04-03 at 12:49 PM (EST)
Stupid error. I hate when I'm stupid.

Thanks.

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11 . "Error message (99) Authorize.net SIM"
Posted by Robert on Apr-04-03 at 03:05 PM (EST)
I got this same (97) error message after our install, but a server time reset fixed it up nicely.

Now I'm getting this message a day later (after the Authorize.net connection has been functioning for the last 20 hours):

The following errors have occurred.
(99) This transaction cannot be accepted.

Is this the same error being reported with a different code? I do not have immediate access to reset my host's server time(I must send a request to tech support) so if time is off by a few seconds each day will the server time need to be reset every 24 hours? Or is this a different error being reported?

What can keep this from happening again in the future? (assuming its the server time/authnet time problem causing this error)

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12 . "Error message (99) Authorize.Net SIM"
Posted by Microburst Support Team on Apr-06-03 at 02:07 PM (EST)
Error message 99 relates to the SIM interface, specifically, "The server-generated fingerprint does not match the merchant-specified fingerprint in the x_FP_Hash field."

You need to log back into your Authorize.Net account, and make sure your transaction key is what you have specified in your new uShop script, for configuration question #14. You might just need to generate a new transaction key in Authorize.Net and then paste it into your ushop.pl script as the answer to question #14, and then reinstall the ushop.pl script on your server.

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13 . "(99) Authorize.net SIM interface"
Posted by Robert on Apr-07-03 at 07:11 AM (EST)
Thanks!

I was 100% certain that the transaction key in Question 14 was the most current. I did as you instructed, and it appears to be working for now.

The last transaction key should have been current, however I did note that Authorize.net disables the OLD key after 24 hours. It was not the original key that was in question 14, so I'm not sure why it started returning this error (I'm certain it was my most recently generated).

I'll check the status of the cart again in 24 hours to verify that this key is holding longer. Has there been any sort of problem with this for other customers?

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