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"URGENT PLEASE - SUDDEN PROBLEM - Orders not registering"

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"URGENT PLEASE - SUDDEN PROBLEM - Orders not registering"
Posted by Mike G. on Dec-16-02 at 02:26 PM (EST)
We've been using uShop very successfuly for the past year and a half but today soemhting very strange has gobe wrong.

We received an order which was confirmed by email. Then when I went to retrieve the details of the order through the order reader, I saw that one order was rthere waiting to be retrieved, but when I tried to read it, it shopwed only a blank form that I have cut and paste below:

ORDER NUMBER :
Date :

BILLING INFORMATION

SHIPPING INFORMATION
Shipping Method:


ADDITIONAL COMMENTS


/

Payment Method: UNKNOWN

======================end of cut and paste===========================

Please help. Nothing has changed with any scripts, and now we have this sudden problem.

Thanks for any help.

Mike
(I did a Diagnostics Test and everything reports to be fine.)

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RE: URGENT PLEASE - SUDDEN PROBLEM ..., Bill Weiner, Dec-17-02, (1)

 

 
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1 . "RE: URGENT PLEASE - SUDDEN PROBLEM - Orders not registering"
Posted by Bill Weiner on Dec-17-02 at 06:39 AM (EST)
Is the problem occurring with every order? If so, give me the URL and I will check it out.

Otherwise, if you send the exact ".order" file to us at "support@uburst.com", we should be able to tell exactly what happened.

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