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"Where are wrong e-Mail Adresse Orders are sent to ?"

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Forum Type: Public
Moderator: edmunds
Time Zone: EST
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Original Message
 
"Where are wrong e-Mail Adresse Orders are sent to ?"
Posted by ralf schwab on Nov-28-02 at 01:31 PM (EST)
Hi,

what happens if a user uses a wrong e-Mail Adress
in the order form ?
Ok, i recieve the order, but who recieves the
(wrong) order confirmation ?

With best regards

schwab ralf
www.friseurversand.com

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 Table of Contents

E-mail address typed incorrectly, Microburst Support Team, Dec-02-02, (1)
Possible to get an info if a email ..., Ralf Schwab, Dec-25-02, (2)

 

 
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Messages in this discussion
 
1 . "E-mail address typed incorrectly"
Posted by Microburst Support Team on Dec-02-02 at 02:30 PM (EST)
Unfortunately, the order confirmation will be lost if the e-mail address is totally invalid. If the domain was at least typed correctly (the part after the @) it will go to a catch-all admin account on that domain's mail server...and likely never make it to the customer.

You really don't have any control over this, however, by requiring a phone number or additional contact information from your customer when they fill out the order form, you would always have a second method of contacting the customer if you happen to try to e-mail them and the e-mail is returned undeliverable.

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2 . "Possible to get an info if a email doesnt exist ?"
Posted by Ralf Schwab on Dec-25-02 at 03:38 PM (EST)
Hello,

is there no way to get the wrong email
back (to the adress where normal emails are sent?).
So i can see that this user gave us a wrong
email.
If is send a email to a not existing email
account, i get the email back with an error
report - is this not possible with the ushop
order system (that i get an information that
the account doesnt exist ?).

Best wishes
merry chrismas

ralf schwab

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