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"blank page appears instead of creditcard page"

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Problems with trying to place orders.
Forum Type: Public
Moderator: edmunds
Time Zone: EST
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Original Message
 
"blank page appears instead of creditcard page"
Posted by Luis Ruben Rosario on Sep-25-00 at 09:17 PM (EST)
I correct my error in question #3 in the ushop.pl script set to:

$store_url = "http://www.rameynet.com/";

and the next page with billing and shipping information appears. But when I fill it the continue botton appears but without any text of continue, when I press the bottom to go to fill credit card info appears a blank page.

please help me
page: www.rameynet.com/newtools/frame.htm

the only working section for buying products is "Nes Tools".

thanks

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 Table of Contents

RE: blank page appears instead of c..., Bill Weiner, Sep-26-00, (1)
blank page appears instead of credi..., Luis Ruben Rosario, Sep-26-00, (2)
another thing, Luis Ruben Rosario, Sep-26-00, (3)
RE: another thing, Bill Weiner, Sep-27-00, (4)

 

 
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Messages in this discussion
 
1 . "RE: blank page appears instead of creditcard page"
Posted by Bill Weiner on Sep-26-00 at 01:22 PM (EST)
There may be a couple things causing that problem... so to start, try making these 2 changes:

1) On you store pages, change the [Place Secure Order] link so that it doesn't link to the secure page:

https://orchid.site-secure.net/rameynet/newtools/store/placeorder.htm

Instead, have it link to the public page at:

http://www.rameynet.com/newtools/store/placeorder.htm

(The uShop CGI script will handle transferring the customer to the secure server)

2) On your page at:

http://www.rameynet.com/newtools/store/placeorder.htm

change the codebase of your "uShopOrderButton" applet from:

CODEBASE="http://www.rameynet.com/newtools/classes/"

to be exactly the same as your other applets:

CODEBASE="../classes/"

... and then let's see where we stand after those changes.

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2 . "blank page appears instead of creditcard page"
Posted by Luis Ruben Rosario on Sep-26-00 at 05:08 PM (EST)
I correct what you tell me but the problem is not resolve, please help me
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3 . "another thing"
Posted by Luis Ruben Rosario on Sep-26-00 at 05:10 PM (EST)
If you nedd to acces shop.pl this is my password (ruben). Later i change it for security

thanks

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4 . "RE: another thing"
Posted by Bill Weiner on Sep-27-00 at 06:34 AM (EST)
Well, from looking at your diagnostics report (generated from the control panel), it appears that many of the settings in your "ushop-settings.txt" file are blank... Including the following fields/lines which should say "Continue":

$settings[28] (line 29) should be "Continue"
$settings[57] (line 58) should be "Continue"
$settings[60] (line 61) should be "Continue"

... so that is why the "Continue" button is going to be blank.

As for the "document returns no data" error that occurs upon pressing the "Continue" button.... I can tell that the error is occuring at least past the point where if validates the required fields (obviously becuase you get the "missing input" message when one of the required fields is left blank).... so the problem is occurring somewhere after that.

Again from looking at your diagnostics report, I can see that many of the fields were blank.... including some YES/NO fields that shouldn't ever be blank... So I tried to configure your "General Settings" to fill in as much as possible... but several should have been initialized the first time you configured your "General Settings".

..... So what I would suggest is just FTPing to your server and deleting the "ushop-settings.txt" file that is located in your data directory. This will basically reset the settings. After deleting that, login again and configure the general settings... and see if that corrects the problem.

(If necessary, look at the control panel settings of our demo at https://www.uburst.com/cgi-bin/ushop/ushop.pl in order to see example settings).

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