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"Wont take order"

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Problems with trying to place orders.
Forum Type: Public
Moderator: edmunds
Time Zone: EST
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Original Message
 
"Wont take order"
Posted by jalina on Sep-02-00 at 09:06 PM (EST)
Hello
For some reason when an order is made they are getting this msg as an error

File Error

Unable to open ./orders/U282208290

any ideas on why this is happening?

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 Table of Contents

Try again, jalina, Sep-02-00, (1)
RE: Try again, Bill Weiner, Sep-03-00, (2)

 

 
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Messages in this discussion
 
1 . "Try again"
Posted by jalina on Sep-02-00 at 09:33 PM (EST)
I found a letter from someone in the past that had the same notice that I was getting. I tried fixing it and now i get this notice after clicking on the send order button

You are not authorized to view this page You might not have permission to view this directory or page using the credentials you supplied.

Please can you help me with this?
thank you

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2 . "RE: Try again"
Posted by Bill Weiner on Sep-03-00 at 12:24 PM (EST)
In regard to the "unable to open orders" error, see the "Unable to open orders" troubleshooting section on our uShop 2.x troubleshooting page:

http://www.uburst.com/uShop/reference2/troubleshooting.html

As for the "You are not authorized to view this page" message when you press the "Send Order" button, I would suggest checking the URL of your "scriptpath" parameter of your order applet. That URL should be pointing to the URL of the script on your secure server.... and when you try going directly to that URL with your browser, you should get the "uShop Copyright Page" similar to when you go to the URL of the script on our server:

https://www.uburst.com/cgi-bin/ushop_cgiscript.pl

If you do not successfully get the "uShop Copyright Page".... see the suggestions on the uShop 2.x troubleshooting page:

http://www.uburst.com/uShop/reference2/troubleshooting.html

If you do successfully get that "uShop Copyright Page".... then are you using the "thankyou_url" parameter on your order applet? If so, make sure the URL that you have there is a valid URL.

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