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"no receipt is emailed and no order is written"

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Problems with trying to place orders.
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Moderator: edmunds
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Original Message
 
"no receipt is emailed and no order is written"
Posted by brad g on Jul-10-00 at 04:53 PM (EST)
i cleared up the problem with the order dir. by using explorer instead of iis. now when i do a test order i receive an email for an order notification, but the email address for the customer does not receive one and no order is written to my /orders dir. is there ne help on this matter?
thanks
brad
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 Table of Contents

RE: no receipt is emailed and no or..., Bill Weiner, Jul-10-00, (1)
scriptpath, brad g, Jul-11-00, (2)
RE: scriptpath, Bill Weiner, Jul-11-00, (3)

 

 
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Messages in this discussion
 
1 . "RE: no receipt is emailed and no order is written"
Posted by Bill Weiner on Jul-10-00 at 07:56 PM (EST)
The fact that you are receiving one email ... yet no order files are being written, leads me to believe that you may have the "scriptpath" parameter of your order applet still pointing to the "ushop_cgiscript.pl" on OUR server. Check and make sure that the "scriptpath" parameter of your order applet is actually pointing to the URL of the script on YOUR server.

For additional troubleshooting tips on this subject, see:

http://www.uburst.com/uShop/reference/troubleshooting.html#CGI66

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2 . "scriptpath"
Posted by brad g on Jul-11-00 at 09:49 AM (EST)
my html is as follows:
[APPLET CODE = "uShopOrderCGI.class" WIDTH=450 HEIGHT=680]
[PARAM NAME=scriptpath VALUE="http://www.schustershoes.dynip.com/cgi-bin/ushop_cgiscript.pl"]
i believe this is the correct scriptpath but if i am wrong please correct me.
brad g
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3 . "RE: scriptpath"
Posted by Bill Weiner on Jul-11-00 at 01:16 PM (EST)
Make sure that your order applet is actually using that "scriptpath" because it is not possible for an email notification to get sent without an order file being written....thus the reason I'm guessing that your order applet's scriptpath is pointing to the test ushop_cgiscript on our server. So double-check that.
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