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"Review order page starts again in the comments section"

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Problems with trying to place orders.
Forum Type: Public
Moderator: edmunds
Time Zone: EST
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Original Message
 
"Review order page starts again in the comments section"
Posted by Cathy on Jun-25-02 at 12:55 PM (EST)
Hi,
When you "continue" to the review order page to choose payment option, that page repeats itself in the comments section. The second comments section has written in it "wrap=soft name="comments" cols=30 rows=8>". So obviousely something has gone wrong here but I don't know what.

I do still have the problem where some people can't get orders through, but no-one seems to be able to find an answer to that.

Thanks very much for your help.
Cathy

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Review Order problems, Microburst Support Team, Jun-25-02, (1)

 

 
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1 . "Review Order problems"
Posted by Microburst Support Team on Jun-25-02 at 09:26 PM (EST)
Have you customized your order_template? If you have, I would recommend you take a step backwards and use the standard order_template.html that comes with ushop. See if you can't get that to work first.

If you haven't customized the order_template, give me your store URL (you can email it to support@uburst.com) so that I can take a look myself.

When you say "some people can't get orders through" - this leaves a lot of room for conjecture - what exactly are the problems being reported? We can help if we know what the problem is. If you can find out what operating systems and what browsers have trouble, this would speed up the troubleshooting.

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