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"What would be causing this error?"

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Problems with trying to place orders.
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Moderator: edmunds
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"What would be causing this error?"
Posted by jeter on May-11-02 at 04:46 PM (EST)
My error log shows the following:

[error] [client *.*.*.*] File does not exist: /path_to/classes/uShopJSIBeanInfo.class
[error] [client *.*.*.*] File does not exist: /path_to/classes/uShopOrderButton2$COMClassObject.class
[error] [client *.*.*.*] File does not exist: /path_to/classes/uShopInput3BeanInfo.class
[error] [client *.*.*.*] File does not exist: /path_to/classes/uShopInput3$COMClassObject.class
[error] [client *.*.*.*] File does not exist: /path_to/classes/uShopInput3$COMClassObject.class
[error] [client *.*.*.*] File does not exist: /path_to/classes/uShopInput3$COMClassObject.class
[error] [client *.*.*.*] File does not exist: /path_to/classes/uShopInput3$COMClassObject.class
[error] [client *.*.*.*] File does not exist: /path_to/classes/uShopJSIBeanInfo.class
[error] [client *.*.*.*] File does not exist: /path_to/classes/uShopInput3BeanInfo.class
[error] [client *.*.*.*] File does not exist: /path_to/classes/uShopInput3$COMClassObject.class

I've tried to duplicate the problem, but cannot. I do not generate any errors when I test the pages/script. Where would I start to look for the problem?

Thanks.

jeter

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 Table of Contents

RE: What would be causing this erro..., Bill Weiner, May-13-02, (1)
RE: What would be causing this erro..., jeter, May-13-02, (2)
RE: What would be causing this erro..., jeter, May-13-02, (3)
RE: What would be causing this erro..., Bill Weiner, May-14-02, (4)

 

 
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Messages in this discussion
 
1 . "RE: What would be causing this error?"
Posted by Bill Weiner on May-13-02 at 04:45 AM (EST)
Yes, I've seen those missing "BeanInfo" errors in the server's log files before. I believe they are related to certain Java Virtual Machines searching for "BeanInfo" as part of their standard class loading procedure. That is, by definition, the JVM is trying to see if there are any "BeanInfo" classes associated with the various uShop classes. At this time, uShop is not using any Java "Beans" and thus, those log file errors are normal.
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2 . "RE: What would be causing this error?"
Posted by jeter on May-13-02 at 03:06 PM (EST)
LAST EDITED ON May-13-02 AT 03:37 PM (EST)

Today an order was captured by Authorize.net, but timed out trying to send confirmation. The error log only recorded one of those Java Bean errors I listed above.

What could be causing Authorize.net to time out?

-- The script does not reside in a password protected area.

-- The data directory does not reside within the public_html directory.

-- When I put the software in test mode, the transaction proceeds with no error and an .order file is created. I have one .tmp file in the directory with a "PENDING" status. This is the order that was captured by A/N but not completed by Ushop.

FWIW, we only have port 443 open for SSL. Would this make a difference?

Lisa

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3 . "RE: What would be causing this error?"
Posted by jeter on May-13-02 at 03:26 PM (EST)
LAST EDITED ON May-13-02 AT 03:38 PM (EST)

.

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4 . "RE: What would be causing this error?"
Posted by Bill Weiner on May-14-02 at 04:23 AM (EST)
Usually when Authorize.Net is unable to POST the response back to uShop, the problem is related to either web traffic and/or server load (Authorize.Net is basically trying to POST the response back to the URL of your ushop.pl script).

I would suggest just keeping an eye on it and if the problem continues and/or becomes more common... then I would suggest to start by looking at server performance.

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