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"Contact Order Overwrites CC Order"

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Problems with trying to place orders.
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Moderator: edmunds
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Original Message
 
"Contact Order Overwrites CC Order"
Posted by Brian Levine on Dec-21-01 at 12:28 PM (EST)
Here's a problem that arises from time to time. A customer places a credit card order, and then backs up, and hits contact me, because they have a question. What happens is that the Contact Order overwrites the Credit Card Order, thus get an email notification that a credit card order was placed, but we have no way of getting the credit card info (without calling the customer).
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RE: Contact Order Overwrites CC Ord..., Joseph Pishgar, Dec-21-01, (1)

 

 
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1 . "RE: Contact Order Overwrites CC Order"
Posted by Joseph Pishgar on Dec-21-01 at 03:02 PM (EST)
Hello Brian,

When the customer uses the "Contact Me" option in that situation, it *will* overwrite the other order made with a credit card. My recommendation would be to make a notice in the Credit Card "Thank you" field that allows your customers to contact you with a mailto link.

I went ahead and made an editation to the uShop Strubu Demo store to illustrate this at-
http://www.uburst.com/uShop/strubu/html/index.html

That should most probably prevent your customers from pressing the Back button to use the "Contact Me" order button.

Hope this helps.

Regards,
Joseph Pishgar
Microburst Technologies, Inc.
www.uburst.com

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