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"Can't place orders on some computers"

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Problems with trying to place orders.
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Moderator: edmunds
Time Zone: EST
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Original Message
 
"Can't place orders on some computers"
Posted by Cathy Roberts on Oct-14-01 at 10:45 AM (EST)
Hi, First I thought it was Mac's that were having problems but a customer using new Dell PC is unable to get passed the order button. I think most orders are coming through but I can't pinpoint why some aren't.
Site: http://www.thehouseoflinens.com

thanks very much, Cathy

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RE: Can't place orders on some comp..., Joseph Pishgar, Oct-15-01, (1)

 

 
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1 . "RE: Can't place orders on some computers"
Posted by Joseph Pishgar on Oct-15-01 at 01:11 PM (EST)
Hello Cathy,

There is very little we can recommend or diagnose without further information on how the problem in your ordering process occured for that user.
The new Dell PC, is it using WindowsXP? Have they downloaded the Java Virtual Machine? Are they able to view applets at all?
You could recommend to them that they download the Java Virtual Machine from Microsoft if the answers to the above questions are "No".

If otherwise, go ahead and shoot me over a support request at www.uburst.com/supportform.html and we'll diagnose it further.

Regards,
Joseph Pishgar
Support Engineer
Microburst Technologies, Inc.
www.uburst.com

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