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"URGENT... Page cannot be displayed help"

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Problems with trying to place orders.
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Moderator: edmunds
Time Zone: EST
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Original Message
 
"URGENT... Page cannot be displayed help"
Posted by bommer on Mar-24-01 at 09:49 AM (EST)
We have the order page coming up with the items in the cart.... note... all information is included in the address line in the browser... we can get to the payment information page and can click on the submit button... it then give a page cannot be displayed message.. can you please help
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Re: URGENT... Page cannot be displa..., Joseph W. Pishgar, Mar-26-01, (1)
RE: URGENT... Page cannot be displa..., Bill Weiner, Mar-26-01, (2)

 

 
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1 . "Re: URGENT... Page cannot be displayed help"
Posted by Joseph W. Pishgar on Mar-26-01 at 10:50 AM (EST)
NOTE: In order to ensure that your support questions get routed to the appropriate engineers and answered in a timely manner, be sure to use the support request form at http://www.uburst.com/support.html

Hello bommer,

Several things to check-

Is the secure URL specified in question 4. of the ushop.pl script correct? ie: (https://yourdomain.com/cgi-bin/ushop.pl)

Are your order template html files uploaded to the correct directory in ASCII format?

Does that directory have the correct permissions set?

I hope this helps. For more information about this in particular please refer to http://www.uburst.com/uShop/reference/users_guide.html#ORDERFORM

Regards,
Joseph W. Pishgar
Support Engineer
Microburst Technologies, Inc.
www.uburst.com

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2 . "RE: URGENT... Page cannot be displayed help"
Posted by Bill Weiner on Mar-26-01 at 10:45 PM (EST)
Another thing to check is the < FORM > tag on your "order_template.html" page. The < FORM > tag on your "order_template.html" page is CASE-SENSATIVE.... and must be in all UPPER CASE. (Some HTML editors will try to make that tag lower-case.).

If none of these suggestions resolve the problem, give me the URL where I can see the problem and I will take a look at it.

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