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"Order Form fails to load in Japan"

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Problems with trying to place orders.
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Original Message
 
"Order Form fails to load in Japan"
Posted by Chris Duffy on Mar-21-01 at 06:34 PM (EST)
I received an email from a person in Japan trying to order something. He said the order form would not load. Have you heard of this?
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RE: Order Form fails to load in Jap..., Bill Weiner, Mar-22-01, (1)

 

 
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1 . "RE: Order Form fails to load in Japan"
Posted by Bill Weiner on Mar-22-01 at 07:50 AM (EST)
No, there are no "Japan" specific browser problems that we know of.... But there could have been a variety of other things causing that may have caused the problem (depending on the customer's browser/operating system, whether he actually allowed enough time for it to load, was Java enabled, when exactly during the order process didn't it load, was the server/internet connection ok at the time, are you using uShop 2.x or 3.x, etc.) If it was an isolated incident.. then you probably have your site setup fine and I wouldn't worry about it. But if you receive other reports of problems, then there could be a problem with your configuration.... in which case, if you give me the URL of the store I could check it over.
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