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"TMP files and Reader"

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Future Feature Wish List
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Original Message
 
"TMP files and Reader"
Posted by jdempsey on Mar-27-02 at 07:31 PM (EST)
I have noticed a problem with the Linkpoint interface and it probably effects the other payment interfaces.

IF for some reason the response page from Linkpoint doesn't automaticaly POST the reply on the form OR that failing, the user doesn't click "continue" then the transaction is not completed in ushop and ushop does not send confirmation mail. HOWEVER, the customer's credit card has been charged AND Linkpoint has sent the store owner and the customer emails to that effect.

BUT, the sale is lingering in a TMP file. For, myself, *I* can dig this out. But I have uShop clients that barely understand e-mail much less using FTP to access files on the secure server. Besides which I would never give them that access. . .

SO, the reader needs to be able to access TMP files and possibly convert to sales as well as delete the files. I would recommend a seperate pull down list. This would be empty most of the time. Items it displays could be filtered by a 5 minute time delay so that sales in progress would not be displayed.

Otherwise, the client calls ME and wants to know where the sales record went since the customer was charged. . .

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 Table of Contents

RE: TMP files and Reader, Bill Weiner, Mar-28-02, (1)
Linkpoint Interface, jdempsey, Mar-29-02, (2)
RE: Linkpoint Interface, Bill Weiner, Apr-01-02, (3)

 

 
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Messages in this discussion
 
1 . "RE: TMP files and Reader"
Posted by Bill Weiner on Mar-28-02 at 06:10 AM (EST)
If the customer enters/submits the correct payment information on LinkPoint... then LinkPoint will POST the response back to the uShop CGI script. At least, that is the scenerio that should occur. The occasion where the customer enters/submits the correct payment information on LinkPoint... but LinkPoint does NOT post the response back to the uShop CGI script... should be very rare. If it is occuring often, then there could be a configuration problem... or more likely, a traffic/load problem with the site that prevents the response from being successfully recieved by the uShop CGI script.

In any case, we'll see add it to our future feature wish list to look into it some more and see about some possible solutions.

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2 . "Linkpoint Interface"
Posted by jdempsey on Mar-29-02 at 02:56 AM (EST)
Two points

1) I had improperly configured Linkpoint by not checking the "automaticly display. . options. My fault.

2) If the store (ushop.pl) in not on a secure server a warning window pops up advising the customer that their information is being transmitted across an insecure connection, "cancel or continue".

This is in response to an auto submit from the confirmation html. If the user presses "continue" the order is passed to ushop.pl. If the store is on a secure server the sale is automaticaly passed from the customer's PC to ushop.pl. . .

This means the transaction passes through the user's PC after confirmation by Linkpoint. Any interuption between the time the customer presses submit on the CC form and the response by Linkpoint AND the reply from the customers PC will result in the sale remaining as a temporary file. . . even though Linkpoint has captured the sale.

The reason I bring this up is that Linkpoint is commonly used from sites without secure servers. When you convert to a cart system like uShop then a secure server is needed even though you are not collecting the credit card number.

So, the TMP files are less of a problem than I thought but their possibility with Linkpoint is still high.

Non-technical users still need a TMP file reader/converter and a way to read the LOG files as well.

Now to figure out my shipping tables . . . how is that UPS interface coming? I think it would be worth extra money. . . I looked at it but I can't hack XTML. . . :(

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3 . "RE: Linkpoint Interface"
Posted by Bill Weiner on Apr-01-02 at 04:30 AM (EST)
We'll see about an option to read the .tmp files. And as for UPS, that will hopefully be making it into the next major release. (Date is still TBD.)
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