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"Unable to open /orders/U199749858"

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CGI Script Related Problems
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Moderator: edmunds
Time Zone: EST
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Original Message
 
"Unable to open /orders/U199749858"
Posted by Jeff Cashman on Dec-31-99 at 12:24 PM (EST)
I'm on an NT4 server, and am getting the error message:


File Error

-------------------
Unable to open D:/web/mysite/cgi-bin/mcdorders/U199749858

I've tried writing directly to the cgi-bin, different paths to the orders directory, and finally the absolute path above. Still the same error.

I read the FAQ about the IIS4 permssion issue from a user, though it is a bit sketchy, so I installed the cgi and a test page on another account with the same ISP which uses IIS3 - same exact error, this time with the absolute url to the secondsite/cgi-bin/orders/#

I've asked them about different ways they might set permissions, and it hasn't helped.

-Can you suggest exactly what I should request my ISP to do?
(I would really like to stay with my ISP if possible)

-If they have unix machines, would moving to one of them resolve my problem?

-Can you suggest a list of NT hosts which run your shopping cart cgi-script successfully?

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 Table of Contents

also..., jc, Dec-31-99, (1)
orders directory, charlie edmunds, Dec-31-99, (2)
tried 2, 3, 4 and still a no-go, Jeff, Jan-01-00, (3)
Permissions, charlie edmunds, Jan-02-00, (4)
"permissions", Jeff, Jan-03-00, (5)
got it - thanks!, Jeff, Jan-04-00, (6)
Unable to open folder ./order/, Edward , Mar-01-00, (7)
Host Problems, charlie edmunds, Mar-01-00, (8)

 

 
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Messages in this discussion
 
1 . "also..."
Posted by jc on Dec-31-99 at 12:28 PM (EST)
I should have also mentioned that I have a links cgi directory on the IIS 3 server test installation above -- same cgi-bin -- which has no errors writing files and directories under that account/cgi-bin. I don't understand why the write/execute permssions would work for links but not for your cgi-script???
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2 . "orders directory"
Posted by charlie edmunds on Dec-31-99 at 05:40 PM (EST)
Jeff,

Check out this link. It is from our reference site which contains a wealth of info about setting up uShop.

fixes 2 and 3 seem most likely ...

http://www.uburst.com/uShop/reference/troubleshooting.html#CGI6

uShop runs on NT Server/IIS or Unix just fine. You should have no trouble getting uShop to work on whatever your host is running.

Charlie Edmunds
Microburst Technologies, Inc.

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3 . "tried 2, 3, 4 and still a no-go"
Posted by Jeff on Jan-01-00 at 04:59 PM (EST)
My host is www.interactive-internet.com

I will talk with them on Monday, but wanted to see if there were any specifics regarding 6 since I can't ask them to "make it work" until I understand why it doesn't.

I can write even to dynamically created directories under my cgi-bin with other perl scripts as noted above, and I still don't understand why one perl script would react differently to the same permissions than another?

Thanks for the reply.

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4 . "Permissions"
Posted by charlie edmunds on Jan-02-00 at 08:23 AM (EST)
Jeff,

How are you determining what the permissions are?

If you have a unix account you can check and change them yourself. If you are on NT then you are not going to be able to check/change them yourself (even thought WS-FTP appears to be making the changes).

Charlie Edmunds

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5 . ""permissions""
Posted by Jeff on Jan-03-00 at 09:41 PM (EST)
So having another perl script that *will* create files and writable directories under a cgi-bin *is not* verification that the cgi-bin has WRITE and EXECUTE permissions? (e.g. Matt's Script Archive WebBBS)

To be clear, you are saying that some perl scripts will *get around* incorrectly set permissions that will keep the Ushop script from writing?

I assume the absolute path D:/web/mydomain/cgi-bin/orders/ is the best one to set, provided it is correct.

I have asked interactive-internet to set WRITE and EXECUTE permissions, and really like their hosting, almost as much as the java portion of your shopping cart, but need to understand this before I tell them that "they're doing it wrong".

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6 . "got it - thanks!"
Posted by Jeff on Jan-04-00 at 05:59 PM (EST)
I still don't understand what the permissions error was, but when the main guy at my ISP got back from the holiday today, he got it working in 10 minutes.

Sorry to be such a pain while I was dealing with the other guys there : )

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7 . "Unable to open folder ./order/"
Posted by Edward on Mar-01-00 at 05:24 PM (EST)
I am running an NT box at home. I have applied all of the techniques described in the Troubleshooting, however, I continue to receive the same error. Please let me know the advice given to the ISP to resolve this problem. Thank You, Edward
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8 . "Host Problems"
Posted by charlie edmunds on Mar-01-00 at 06:24 PM (EST)
Jeff Cashman,

That error usually is a permissions problem. You definately should not have to write to a path either. What are you using to verify/set permissions. On an NT host you (normally) cannot set them yourself and have to have the host do it. On a unix host you can verify/set them with an FTP utility like WS-FTP.

The ushop script is not complicated and runs fine on either NT or unix hosts. I wouldn't change hosts .... yet. Your cgi-bin needs read/exe permissions and the orders directory needs the write permissions, in other words you should not be able to write to the cgi-bin, just the orders directory.

Take a look at this info: http://www.uburst.com/uShop/reference/troubleshooting.html#CGI1
there is a section on cgi troubleshooting. It should also be a help.

Charlie Edmunds
Microburst Technologies, Inc.

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