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"order_template.html displayed as empty"

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CGI Script Related Problems
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Moderator: edmunds
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Original Message
 
"order_template.html displayed as empty"
Posted by Thomas Huulbaek Andersen on Jul-29-02 at 03:24 AM (EST)
Hi Support,

Recently, I moved our site to an NT server instead of a UNIX server (don't ask me why...). After having fiddled with the correct paths a while, it seems to be "working". However...

After continuing from uShopOrderButton2.class all I get is an empty html-page and not the order_template.html.

Empty page:

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 Table of Contents

RE: order_template.html displayed a..., Bill Weiner, Jul-29-02, (1)
....., Thomas Huulbaek Andersen, Aug-07-02, (2)
RE: ....., Bill Weiner, Aug-08-02, (3)
....., Thomas Huulbaek Andersen, Aug-08-02, (4)
RE: ....., Bill Weiner, Aug-09-02, (5)

 

 
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Messages in this discussion
 
1 . "RE: order_template.html displayed as empty"
Posted by Bill Weiner on Jul-29-02 at 05:59 AM (EST)
Are you actually seeing the text "Empty page:"? Or is the "review cart" page just coming up blank.

If the "review cart" page is just coming blank, be sure that you are using version 3.46 or later:

http://www.uburst.com/uShop/updates.html

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2 . "....."
Posted by Thomas Huulbaek Andersen on Aug-07-02 at 09:49 AM (EST)
Thanks, but I still get the empty page even with the newest version.

It does not say "Empty page" it's just an empty page:

!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
HTML HEAD
META http-equiv=Content-Type content="text/html; charset=windows-1252" /HEAD
BODY /BODY /HTML

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3 . "RE: ....."
Posted by Bill Weiner on Aug-08-02 at 05:31 AM (EST)
So after the "display_cart.html" (review cart) page you are seeing that HTML header information?
That sounds like a configuration problem with the uShop CGI Script on your new server. Can you login to the uShop Control Panel at all? If you can't even get to the uShop Control Panel, then I would suggest installing the very basic test script described at:

http://www.uburst.com/uShop/testscript.html

...to make sure that your new server is configured correctly to execute CGI scripts.

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4 . "....."
Posted by Thomas Huulbaek Andersen on Aug-08-02 at 07:52 AM (EST)
I can use the control panel without problems, nothing is wrong, I can save configuration and all.

The problem is killing me slowly... ;)

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5 . "RE: ....."
Posted by Bill Weiner on Aug-09-02 at 04:09 AM (EST)
Ok, the next thing to check is your "order_template.html" page (located in your uShop "data" directory). Perhaps that "order_template.html" page got corrupted somehow. Try replacing your "order_template.html" page.... with a fresh copy of that file straight out of the ushop.zip file. See if that corrects the problem.

If that doesn't correct the problem, then from your uShop Control Panel, generate a Diagnostic Report by pressing the "Diagnostics" button... and send the results to us at support@uburst.com. I'll take a look at your settings and see if I spot the problem. Also include the URL of your store, so that I can see the problem myself.

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