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Forum: ushp_general_purpose
Thread Number: 285
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Original Message
"log files"

Posted by John Rupert [Comfort@4heatac.com] on at 10:27 AM
When attempting to use the customer log option ushop did not send me email notification and orders were not in the order reader area?, customer however faxed me copys of the order and the credit card processor had completed properly, also I tried to read the log using .txt and other ext but no luck, any advice?

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Messages in this discussion
"RE: log files"
Posted by Joseph Pishgar [support@uburst.com] on at 03:36 PM
Hello John,

Go ahead and run the Diagnostic from the Control Panel and double check that your data directory and that your sendmail or sockets path (e-mail) are configured correctly. If you have all OK's there, we can elevate this to another level. If you get any that aren't OK, reply with your URL here and perhaps even send us a mail with your control panel URL and password in it for us to diagnose it from the source.

Regards,
Joseph Pishgar
Microburst Technologies, Inc.
www.uburst.com
support@uburst.com


"log files"
Posted by John Rupert [Comfort@4heatac.com] on at 00:36 AM
No luck so far, I have sent you an email with the url or control panel and code as requested

"RE: log files"
Posted by Joseph Pishgar [support@uburst.com] on at 04:58 PM
Hello John,

All log files stored in your data directory in text format should be transferred or viewed in ASCII mode as opposed to BINARY.
I ran the diagnostic at your site, and everything appears working..
Are e-mail notifications are functional for you now?

Regards,
Joseph Pishgar
Microburst Technologies, Inc.
www.uburst.com