I have a customer using Mac OS 9 and Netscape 4.6 and is unable to order, He is able to add items to the cart and start the checkout process but when he gets to the customer information page his arrow turns into the text entry cursor "I". This has happened to him every month for the last three months and I have to take his order by e-mail or phone. please advise.
Based on a similar issue that I heard of once before, however, you could try opening your "ushop-lib.pl" file and setting the "$remember_customer" setting to "NO":
$remember_customer = "NO";
That might help.
I will try your suggestion,
but I had this problem before I upgraded to ver. 3.* when you didn't have the feature to remember customer info.